Technology Operations Specialist II - Key Mgmt. Systems Charlotte, North Carolina;Jacksonville, Florida; Plano, Texas **Job Description:** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! **Job Description:** This job is responsible for leading the planning, designing, and implementation of complex infrastructure solutions to meet deployment requirements aligned with available playbooks and technical blueprints. Key responsibilities include providing and communicating technology solutions across audiences and overseeing projects and activities related to special initiatives or operations. Job expectations include leading the resolution process for problems, adhering to defined practices and policies to obtain results, and establishing input/output processes and working parameters for systems. **Position Summary:** Seeking a talented and experienced Key Management Service (KMS) Operations resource to join our team. In this role, you will be responsible for ensuring the reliability, scalability, and security of a robust key management infrastructure. Work closely with our engineering, operations, and security teams to design, implement, and maintain highly available and performant KMS solutions.​ **Responsibilities:** + Fulfills requests from business users and operations, communicates technical status updates with appropriate teams, and oversees stability, resiliency, reliability, and the performance of multiple supported systems + Mentors other team members and provides technical leadership + Captures and translates business requirements into complex infrastructure and/or system design for specific implementations and collaborates with technology stakeholders, Solution Delivery Management teams, Technology Project Management teams, Solutions Engineering teams, and technical service providers for system design and deployment + Supports change implementations, proactively identifies and resolves potential issues resulting from the changes, and performs access and/or physicalprovisioning/deprovisioning(additions, modifications, and deletions) for infrastructure and applications + Provides consulting services to Core Technology Infrastructure (CTI) and technical partners, executes procedures reliably, and escalates appropriately to solve incidents quickly + Deploy, and maintain key management infrastructure to meet security and compliance requirements. + Monitor and optimize the performance and scalability of KMS Infrastructure. + Implement and enforce security best practices to protect sensitive data and cryptographic keys. + Collaborate with Engineering and other cross-functional teams to implement automated workflows for key lifecycle management. + Participate in on-call rotations and respond to incidents in a timely manner. + Conduct post-incident reviews and implement preventive measures to minimize the risk of recurrence. + Stay up-to-date with industry trends and emerging technologies related to key management and cryptographic standards. **Required Qualifications:** + Hands on experience working on Linux/Unix and/or Windows server platforms + Strong understanding of cryptographic principles and key management best practices + Experience working knowledge of Hardware Security Modules (HSM) such as Thales HSM or Cipher Trust Manager. + Experience with key management systems such as AWS KMS, Azure Key Vault, or Google Cloud KMS. + Proficiency in at least one programming language (e.g., Python, Java, Go) and experience with automation tools (e.g., Ansible, Terraform). + Excellent troubleshooting and problem-solving skills. + Strong communication and collaboration skills. + Familiarity of Incident and Problem Management systems like Remedy or ServiceNow. + Ability to work independently and as part of a team in a fast-paced environment. **Desired Qualifications:** + Deep understandingof Key Management practices. + Thales HSM, Cipher Trust Manager, Linux, Scripting + Ability to quickly learn new technologies + Experience with Industry monitoring tools + Prior experience with Operating critical Infrastructure or Application environments + Problem solving skills with the ability to troubleshoot and resolve issues related to key management services, including encryption, decryption, and key rotation **Skills:** + Innovative Thinking + Production Support + Result Orientation + Risk Management + Solution Design + Adaptability + Analytical Thinking + Collaboration + Influence + Solution Delivery Process + Architecture + Automation + DevOps Practices + Project Management + Stakeholder Management **Shift:** 1st shift (United States of America) **Hours Per Week:** 40 Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. 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