Position Summary

Deloitte Technology-US (DT-US) PMO – Operations Manager

As a Manager in the Deloitte Technology-US (DT-US) Office of the CIO (OCIO) PMO team you will play a key role in support of the PMO and the use of project management practices and methodologies across DT-US to enable world-class delivery of our firm’s internal technology programs.

The DT-US PMO team is part of the Office of the CIO (OCIO) and reports to the US OCIO Leader. The OCIO leads the development and implementation for technology strategy at Deloitte and drives the strategic initiatives to build market leading technology capabilities. DT-US powers IT for Deloitte’s 175K+ professionals while supporting business priorities and transformational initiatives in areas such as AI, Cloud, and Cyber.

Recruiting for this role ends on May 31, 2025

Work you’ll do

As a DT-US PMO operation manager, you will proactively provide ongoing maintenance of PMO processes, templates, knowledge documents, methodologies, and technology/ tools; support the day-to-day PMO operations that enable delivery of programs and projects; influence organizational thinking for how we should manage technology implementations for continuous improvements; and drive consistency throughout our DT-US organization in how we implement and deliver our technology processes, programs, and projects.

As the DT-US PMO operations manager, you will be expected to build and demonstrate a strong competency and business knowledge on assigned initiatives. You may have responsibility for managing day-to-day activities of other PMO team members as well as providing coaching and performance feedback.

Responsibilities include:

Provide Strategic Guidance: Offer leading advice for internal PMO initiatives to ensure alignment with organizational goals. Assess and Recommend: Evaluate current PMO processes and recommend improvements to enhance team efficiency and effectiveness. Lead Specialized Teams: Manage and guide internal PMO teams to deliver needed operational projects and reporting. Operational Support: Oversee and manage day-to-day PMO operations, ensuring smooth and efficient functioning. Maintain Content and Processes: Ensure all PMO-owned content, processes, toolkits, and knowledge bases are up-to-date and effectively used. Promote Best Practices: Drive the implementation of the latest methodologies in PMO processes to ensure continuous improvement. Stakeholder Interaction: Interact with senior leaders, prepare presentations on PMO strategy and performance, and manage stakeholder relationships. Metrics and Reporting: Identify, analyze, and report key metrics to demonstrate the PMO's value and promote transparency. Team Management: Mentor and manage PMO team members, providing coaching and performance feedback. Communication: Prepare PMO-related communications to ensure consistent and clear messaging and promote knowledge sharing. Quality Management: Evaluate and maintain quality management standards within the PMO. Travel Requirements: Ability to travel 0-10%, predominantly remote with the option to work from home or a nearby Deloitte office.

Required Qualifications:

6+ years of relevant experience in Project/Program Management working on large, complex, cross-functional IT initiatives utilizing a structured project management methodology and formal tools/approaches (PMBOK, Prince2, etc) 3+ years of experience managing full lifecycle SAFe/Agile projects including overseeing the strategy / business case development, developing the implementation plan to support the business case, and driving the implementation of the plan to deliver the final program objectives 3+ year of people management experience overseeing and mentoring cross functional teams including offshore team members 3+ years of project / program financial management (e.g., Planning, Forecasting, Budgeting, Business Case Development, etc.) in addition to experience in the planning, estimation, resource management, project tracking, scope control, risk and issues management as well as stakeholder relationship management. 1+ year of recent ServiceNow experience (ServiceNow SPM module experience highly preferred) Bachelor's degree in information systems, business administration, or a related field Ability to travel 0-10%, on average, based on the work you do and the clients and industries/sectors you serve; this role is predominantly remote with the option to work from home or a nearby Deloitte office Limited immigration sponsorship may be available

Preferred Qualifications:

Certifications: PMP, SAFe, CSM, ITIL Foundation (or above) Advanced capability with Microsoft Office suite, including Excel, PowerPoint, and Teams Strong business acumen, deep understanding of, and experience in the operations of the firm’s business practices Strong analytical, problem solving, and critical thinking skills Ability to design and take initiatives from abstract to concrete Can think strategically but also execute operationally with an attention to detail Excellent communication and presentation skills, with the ability to translate quantitative and qualitative analyses into clear messages and informed responses to leadership Self-starter, independent thinker and resourceful

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $97,000 to $179,000.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html

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