**Career Area:** Product Support **Job Description:** **Your Work Shapes the World at Caterpillar Inc.** When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. **Job Purpose:** As Technology Product Support Specialist, you will assist internal/external customers and dealers in all aspects of commissioning process and regional support of onboard and offboard products within the Construction Industries (CI) Cat Command and Technology product suite. This includes onboard machine control architecture, offboard control via console or station, and wired/wireless network solutions that support the Command application, as well as support of CI offboard fleet technologies (VisionLink Productivity, Cat Detect, etc) **What You Will Do:** + Work primarily together with our dealers, customers, with integration, installation, and configuration of our remote-control solution CAT Command and other technology tools + On-site responsibility for installing, commissioning the Command system as well as securing agreed system performance. + Work with remote control machines, communication, site management and other supporting systems. + Contribute to development and operations activities as well as dealer technical development. + Consult potential customers with network designs tailored to their specific site that meet the Command application requirements. + Provide technical support for wired/wireless networks for the Cat Dealers in Europe. + Provide regional support for offboard technology issues. + Assist with job studies utilizing Command for Customer/Dealer. + Assist GCI (Global Construction & Infrastructure) Team with technical pre-sales consultations. ​ **Key** **Skills** **For** **You** **r** **Successful Assignment** **:** + **Customer Focus:** Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions. + **Service Excellence:** Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner. + **Consulting:** Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately. + **Effective Communications:** Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communicationbehaviours. + **Problem Solving:** Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations. + **Relationship Management:** Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers. + **Technical Excellence:** Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges; **proven by Engineering Degree and 5-10 years of Technology Industry experience or equivalent** **.** **​** **Additional** **Preferred** **Skills and/or Experience:** + Proficiency in English language, other European language as advantage. + Understanding/hands on experience of construction machine industry. + Experience with M2M and M2X communication methods (Wi-Fi, Radio, 3G/4G/5G, etc.). + Proficiency with CLI, Linux, CCNA. + Proficiency with troubleshooting network equipment. + Hands-on experience with remote control, automation and construction machines. + Experience with construction or mine site network evaluations. + Experience with construction technology systems (grade control, object detection, etc). **Additional Information:** + Hybrid-mode work environment with requirement of extensive business traveling within the region – up to 50%. **Posting Dates:** Caterpillar is an Equal Opportunity Employer (EEO). Not ready to apply? Join our Talent Community (http://flows.beamery.com/caterpillarinc/talcom) .