Description As a part of our team, you’re made ready for a fulfilling career with exciting new challenges and opportunities to stretch yourself! As an Enterprise Technology & Security, Monitoring and Testing Risk Manager, you will partner with the First Line Risk Managers, whom directly support the Technology and Cybersecurity Organizations, and you will be responsible for executing the control monitoring and testing program for multiple complex lines of business and/or products throughout. You will be responsible for keeping the First Line Risk Manager apprised of testing progress and providing your opinion on control effectiveness results including analysis of themes and findings. As the Risk Manager, you will assist in the training and development of the Monitoring and Testing colleagues. Most importantly, at Citizens we’re more than a bank and here you’ll experience new things, create new opportunities, think beyond your role and make an impact! Primary responsibilities include + Partner with the First Line Risk Managers, execute the control monitoring program for multiple complex lines of business and/or products. + Execute control testing to ensure compliance with regulations and applicable frameworks + Maintain up-to-date understanding of business processes along with regulatory, statutory and legislative requirements for risk management and controls. + Assess material controls, monitor and evaluate proper escalation procedures are in place to ensure compliance with key rules and regulations. Input control monitoring results into the system of record. Keep the Risk Manager apprised of testing progress, provide an opinion on control effectiveness results including analysis of themes and findings + Review current policies and procedures to identify process gaps and opportunities for improvement. + Work within established timelines to deliver control self testing and key risk indicator monitoring, which are critical to determining control environment effectiveness. + Conduct testing and determine if enhanced controls are effective to support issue closure. + Through workshops, identify and implement continuous monitoring and risk-adjusted control testing. Increase the use of Key Risk Indicators (KRIs) / Key Control Indicators (KCIs), automated testing and data analytics to provide value and insight to key stakeholders. + Provide detailed analysis explaining drivers in control trends over time and recommendations to the assessment method. Present analysis of testing and monitoring outcomes to key stakeholders. + Provide recommendations First Line Risk Managers on control inventory enhancements + Collect the outputs of control monitoring results for management’s use. + Analyze results that summarizes key issues and recommended actions to present findings for business line management. + Participate in the Risk and Control Self Assessment (RCSA) process, creation and validation of process maps which reflect key business line processes and related controls. Based on RCSA output, partner with subject matter experts to create new tests, refresh existing tests, retire tests and develop key risk indicators (KRIs) based on areas of material risk. + Role will act as a technical expert in support of critical business processes and will be the primary point of contact for the topic and responsible for providing knowledge, expertise, and support to the Technology and Cybersecurity Organizations. + Establishes and cultivates a strong working relationship with the respective Business Unit Risk Management teams to advance the culture and effectiveness of a synchronized approach to risk management in respect of current, new or emerging applicable banking law and regulation as well as internal corporate compliance policy and procedures. Qualifications + 5+ years' experience in Compliance, Risk Management, or Audi + Demonstrated experience in systems architecture, cybersecurity, infrastructure, technology operations, development life cycle and methodologies, cloud operations, information security and/or DevSecOps + Strong understanding of technology as a service (Iaas, SaaS, PaaS) + Strong understanding of the regulatory environment, requirements and how the risks of the products and services the bank offers are viewed by the Second Line of Defense and regulators + Demonstrated experience supporting and/or leading risk projects across multiple business lines offering a wide variety of financial services products and services. + Ability to constructively work both independently and in collaborative environments involving all levels of management and employees + Ability to use data and metrics to back up assumptions, recommendations and drive actions + Experience in business domains such as risk management, human resources, supply chain management + Effective project management and analytical skills + Strong interpersonal and team building skills + Ability to build and expand trusting relationships and partnerships + Ability to work independently + Results oriented with proven track record of delivering high quality results within strict deadlines + Highly-organized and able to manage concurrent projects while meeting or exceeding deadline requirements + Experience delivering under tight deadlines while maintaining quality standards + Proficient use of MS Word, MS Excel and PowerPoint and Visio + Excellent business writing skills + Experience in Alteryx and Python is a plus + Experience in an organization that is under strong regulatory oversight and scrutiny Education, Certifications and/or Other Professional Credentials + Bachelor's Degree OR at least 5 years of work experience. Bachelor’s Degree: Accounting, Business, Statistics, Risk Management, Information Systems, Finance, Economics or equivalent field or equivalent work experience. + Certifications Preferred: Certified Internal Auditor, Certified Regulatory Compliance Manager, Certified Fraud Examiner, Certified Public Accountant, Project Management Professional, Certified in Risk and Information System Controls, or other relevant risk certification Hours & Work Schedule + Hours per Week: 40 + Work Schedule: M-F #LI-Citizens1 Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity At Citizens, we are committed to fostering an inclusive culture that enables colleagues to bring their best selves to work every day. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. Equal Employment and Opportunity Employer Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates. Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information. 11/21/2024