Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

The Production Services Specialist is responsible for ensuring availability and reliability of assigned production applications within a line of business (LOBs) of Compliance. To perform this function, the resource will have to perform daily tasks assigned by the Production Support Lead.

These tasks are aligned to the key services outlined within the Global Support Services Service Catalog:

MonitoringIncident ManagementRequest ManagementDisaster Recovery / Application Recovery Certification ExerciseMetrics ReportingApplication Capacity Management

Required Qualifications:

7+ years of experience in one or a combination of product and Data Technology3+ years of experience in finance surveillance space either in production support role or development5+ years of experience in Informatica, Unix and job monitoring      Industry Reporting toolsets including Tableau, ETL Apteryx, PL/SQL & Experience developing reports with large data volumesUnderstanding of Actimize tool used for data modelingExperience creating reporting that provides management-level insight into key data points, including the design of reporting controls and data flowsBachelor's Degree in related field

Desired Qualifications:

ITIL Process KnowledgeExcellent verbal and written communicationWilling to be flexible sometimes with providing stand-by out of hours support on rotational basis for production system (as needed)Good understanding of financial/banking industryCreative and strong problem solving skillsAbility to operate in high-pressure situationsResults oriented, and must be able to effectively interact with Senior Management and Business PartnersAbility to troubleshoot issues and perform RCA at a short intervalAbility to think out of box and provide innovative solutionsWork independently and take up ownership of tasks

Skills:

CollaborationInfluenceProduction SupportAnalytical ThinkingInnovative ThinkingResult Orientation

Shift:

1st shift (United States of America)

Hours Per Week: 

40