Job Overview:
Provide users guidance and first level support by assisting in problem resolution. Act as key contact for on-site and remote computer users w.r.t PC/Server networking issues, Email, LAN/WAN, IP Telephony, IT Asset Inventory, Production IT problems and enquiries. Monitors, perform 1st Level troubleshooting of network (LAN,WAN and wireless) devices. Duties of the position are broad and may include tasks such as installing new workstations and other computing devices, adding and removing individuals from the list of authorized network and e-mail users, archiving files, overseeing password protection and other security measures, monitoring usage of shared resources, Ensuring accurate IT equipment inventory and handling malfunctioning equipment.