Responsibilities:

Deliver quality customer service to internal customers by providing them with a single point of contact to report problems and make inquiries Conduct 1st level problem determination with the customer, using documented procedures and available tools. Troubleshoots internal and external applications, hardware problems and operating   system issues  Work closely with application team to support the install of various big data application Performing other duties as assigned. Install and configure all PC hardware and software, execute regular maintenance, upgrades and other housekeeping tasks. Supports, configures and maintain Linux and Windows and network infrastructure 

       

Qualifications:

Strong dedication to quality Customer Service and a working knowledge of enterprise-wide service-delivery procedures Must be able to provide after hours and weekend support as needed  Knowledge or Experience in working on UNIX/Linux and Windows OS. Knowledge or Experience in managing Network management. Knowledge or Experience configuring, Cisco data center/enterprise routers/switches Bilingual, Spanish 100%,  English at least 90% Knowledge or Experience  troubleshooting and debugging skills Strong interpersonal communication skills and ability to work well in a diverse.

Ideal with Knowledge in Python, DevOps, not required but is a plus