Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation.

As a Technology Support II team member in Digital & Platform Services, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement.

Job responsibilities

Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm Improve operational stability and availability through participation in problem management Monitor production environments for anomalies and address issues utilizing standard observability tools Assist in the escalation and communication of issues and solutions to the business and technology stakeholders Identify trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure

Required qualifications, capabilities, and skills

2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services Hands on experience working in Linux environment.  Understanding of one or more modern programming languages (preferably Python) or Linux shell scripting. Experience using logging and monitoring tools (ElasticSearch, Logstash, Kibana, Splunk, DataDog, Prometheus, Geneos) to conduct performance or capacity analysis. Excellent interpersonal skills to interact confidently and credibly with the business users. Enthusiastic to keep learning and growing, in technical aptitude, business understanding and personal effectiveness. Excellent communication skill in both verbal and written form. Understanding of Web Architecture and working knowledge of web servers and web containers such as Apache Tomcat, Apache web server. Ability to support on call support on weekends and evenings as required.

Preferred qualifications, capabilities, and skills

Familiarity with any of these technologies: containers, big data platforms like Hadoop and Spark and/or cloud infrastructure covering technologies like AWS, Kubernetes. Follow-the-sun support model, experience working across multiple time zones. Experience with REST web services and messaging technologies like MQ, Kafka Experience with batch scheduling technologies like Control-M, Apache Airflow