Join Our Dynamic Team Transforming the Tech Backbone of Our Operations
Fuel Seamless Functionality and Innovation with Your Expertise

As a Technology Support II team member in the Global Environment Management (GEM) Team, you will play a vital role in ensuring the operational stability, availability, and performance of our non-production environments across various sub-lines of business (sub-LOBs). Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving service interruptions are crucial to supporting a seamless user experience and fostering a culture of continuous improvement. This role offers the opportunity to work with cutting-edge technologies and contribute to the success of our business operations by identifying and automating repetitive tasks.

Job Responsibilities:

Analyze and troubleshoot non-production application environments to ensure end-to-end service delivery supporting the business operations of the firm.Improve operational stability and availability through participation in problem management.Monitor environments for anomalies and address issues utilizing standard observability tools (Geneos, Splunk, Datadog, Grafana).Assist in the escalation and communication of issues and solutions to the business and technology stakeholders.Identify trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure.Identify toil and leverage automation opportunities to enhance efficiency and service quality.Develop and maintain knowledge of application flows and underlying technologies to enhance service quality.

Required Qualifications, Capabilities, and Skills:

At least 4-5 years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services.Strong Unix administration and management skills.Proficiency in administration and query management for both Sybase and Oracle databases.Exposure to observability and monitoring tools and techniques (Geneos, Splunk, Datadog, Grafana).Experience with ticketing systems for incident and request management (JIRA, Service Now).Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework, which provides best practices for IT service management.Strong understanding of programming algorithms and logic.Fluent in English, with excellent communication skills.

Preferred Qualifications, Capabilities, and Skills:

Experience with ShellScript, Python, and Java.Familiarity with quality standards and best practices in support and development.Experience as an Application Service Delivery Analyst or System Administrator.Understanding of demand-based lifecycle and customer communication importance