Propel operational success with your expertise in technology support and a commitment to continuous improvement. 

As a Technology Support III team member in Corporate & Investment Bank, Payments Technology, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities

Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

Required qualifications, capabilities, and skills

3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud Experience in observability and monitoring tools and techniques like Geneos, Splunk, Grafana, Dynatrace/Appdynamics Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework

Preferred qualifications, capabilities, and skills

Experience with one or more general purpose programming languages and/or automation scripting   Hands on experience with support tools like Autosys, ControlM, Geneos, Splunk, Grafana, Dynatrace, JIRA, SNOW, DevOps tools, public cloud, K8s commands, AWS infrastructure understanding will be added advantage. Oracle database SQL queries, Unix/Python commands/scripting and able to participate and lead standup calls, incident management calls, problem review calls, Change reviews etc.  Understanding of SRE concepts and support methodology.