Propel operational success with your expertise in technology support and a commitment to continuous improvement. 

As a Technology Support III team member in Corporate & Investment Bank, Merchant Services you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities

Analyze and troubleshoot across multiple platforms, supporting production, merchants, and other resolver groups Evaluate information, engage, and communicate issues to help remediate and resolve business and production problems efficiently and effectively Research, resolve and analyze root cause of issues and associate with our distributed technologies, user interfaces or client specific configurations Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure Builds and maintains strong relationships with JPMC business partners and technology teams to identify process improvement opportunities Collaborates with JPMC business partners and technology teams to understand application functions and related downstream processing components Leads and ensures assigned project activities are completed within established timelines

Required qualifications, capabilities, and skills

3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services Advanced Excel Knowledge with ability to dissect large data files, utilizing formulas, minor scripting, and filtering Demonstrated SQL query experience writing and modifying complex queries Proficient in pattern recognition and data correlation Ability to influence and lead technical conversations with various groups as directed Experience in Executive Presence, including the ability to summarize, recommend, and present issues and solutions to Senior Managers and Executive Leadership as needed Ability to interface and work with multiple teams across regional boundaries and communication channels Experience in observability and monitoring tools and techniques Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework

Preferred qualifications, capabilities, and skills

Merchant Services experience Experience with AWS