Propel operational success with your expertise in technology support and a commitment to continuous improvement. 

As a Technology Support III team member in Commercial & Investment Bank, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities

Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

Required qualifications, capabilities, and skills

3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework Knowledge of development toolset to design, develop, test, deploy, maintain, and improve software Hands on experience with change Release, Problem Management and Incident Management: Follow all standard procedures as per ITIL Automation and toil reduction : Understand manual repetitive work currently carried out and implement scripts or leverage tools/technologies to automate and reduce manual toil

Preferred qualifications, capabilities, and skills

Knowledge of one or more general purpose programming languages or automation scripting Knowledge of Linux, Windows, Cloud/AWS/Kubernetes platforms. Scripting knowledge in Shell, Python, Java script. Databases : Sybase, Oracle. Tools : Geneos, Cloudwatch, Splunk, Grafana , Dynatrace, ServiceNow, Symphony, Zoom, Autosys etc Experience of application support (L2 level) preferably in Banking/Finance domain