Propel operational success with your expertise in technology support and a commitment to continuous improvement through Quality Engineering. 

 

As a Technology Support III team member within the Commercial and Investment Bank at JPMorgan Chase, you will be responsible for ensuring the operational stability, availability, and performance of our production application flows. You will foster a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, thereby ensuring a seamless user experience. Based in Bournemouth, this role involves providing iSeries (AS400) Applications Support for a wide range of businesses in EMEA, including Cleared Derivatives, Collateral Management, Credit Exposure Control, Fixed Income Securities and Commercial Loans. Your responsibilities will also include frontline support, incident management, root cause analysis, productivity improvements, and support during the change management cycle.

Job Responsibilities

Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firmAssists in the monitoring of production environments for anomalies and address issues utilizing standard observability toolWork closely with technology teams, business desks, exchanges and vendors to provide daily support to various Investment Banking functions by promptly resolving production requests and issues under a highly pressured environmentTake ownership in issues and manage them in a timely manner to ensure minimum disruption to internal and external clients Identify, communicate, diagnose, and resolve functional and technical incidents Participate in weekend support rota to ensure adequate business support coverage during core hours and weekend (rota basis) as part of a global team with a follow-the-sun support modelLeading application improvement initiatives including Monitoring, Stability, Resiliency and CapacityClosely work with business stake holders and application developers to plan, review and execute application change releases into production environment Regularly conduct stability review with application owners and act as a regional subject matter expert for assigned applicationsLeading application improvement initiatives including Monitoring, Stability, Resiliency and CapacityDeveloping and utilizing appropriate tools to improve operational efficiency and actively participate in a DevOps environment 

Required qualifications, capabilities, and skills

Proven working experience in iSeries development and/or production support environment with strong knowledge of OS400, CL, RPG, ILE, MQ Series, SQLExperience or expertise in troubleshooting, resolving, and maintaining information technology servicesExperience in observability and monitoring tools and techniquesExposure to processes in scope of the Information Technology Infrastructure Library (ITIL) frameworkGood time management skills and the ability to schedule workloadStrong analytical and problem solving skillsExcellent written and verbal communication skills to confidently and clearly communicate at various levelsAbility to work under pressure and deliver on timeSolid working experience in large Financial / Banking ApplicationsProactive, adaptive and independent with proven capability to lead a project initiativeGood knowledge of Security clearance and vendor product GMI (Futures and Options products)

Preferred qualifications, capabilities, and skills

Experience with one or more general purpose programming languages and/or automation scriptingExperience of vendor products GMI, ROBOT and AldonStrong knowledge in Futures and Options products and their clearing processesKnowledge in Unix/Linux environmentExperience with one or more general purpose programming languages and/or automation scripting