Propel operational success with your expertise in technology support and a commitment to continuous improvement. 

As a Technology Support III team member in Commercial & Investment Bank - Production Support team, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities

Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure Innovate, design, implement and maintain automation strategies for production system/flow and support tasks

Required qualifications, capabilities, and skills

3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud Experience in Application support and Problem solving, application and investment banking business support.  Ability to debug production issues by digging into the application code (mostly Python) Good knowledge of Macro business concepts related to trade life cycle , settlement processing, Asset servicing, Cash FX processing etc. Basic working knowledge of production incident management, root cause analysis (RCA) and related follow ups to ensure closure of the issue Experience in observability and monitoring tools and techniques Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework Experience in Automation Design/Implementation

Preferred qualifications, capabilities, and skills

Experience with one or more general purpose programming languages and/or automation scripting Working understanding of public cloud software development using DevOps methods would be a plus.