There’s nothing more exciting than being at the center of a rapidly growing field in technology and applying your skillsets to drive innovation and modernize the world's most complex and mission-critical systems.

As a Technology Support Lead within the Consumer and Community Banking Line of Business, you will take on a pivotal role in guaranteeing the operational stability, availability, and performance of our production services. Your critical thinking skills will be essential as you manage daily maintenance of the firm's systems. Your responsibilities will include identifying, troubleshooting, and resolving issues to ensure a seamless user experience.

Job responsibilities

Deliver end-to-end application and infrastructure service for business operations. Execute policies ensuring engineering and operational stability. Monitor production environments for anomalies and address issues. Escalate and communicate issues to stakeholders for resolution. Lead incident, problem, and change management for technology systems.

Required qualifications, capabilities, and skills

Formal training or certification on software engineering concepts and 3+ years applied experience Demonstrate proficiency in AWS Cloud Platform, including system design and development. Utilize infrastructure as code tools like Terraform and Helm chart effectively. Design and manage Kubernetes clusters across various environments as a platform engineer. Experience with Kubernetes services, deployments, and security policies. Strong experience in Terraform, Python, and Shell scripting. Independently design, build, test, and deploy code using infrastructure as code tools. Experience with CI/CD tools such as Jules, Spinnaker, or Jenkins. Set up monitoring and alerting for Kubernetes clusters using Grafana, Prometheus, and Splunk
 

Preferred qualifications, capabilities, and skills

Should be able to lead by example and guide the team with their technical expertise.  Should be able to identify risks/issues for the project and manage them accordingly. Exhibit strong SQL skills, with preference for PostgreSQL, AWS RDS, Aurora, or Teradata.