Propel operational success with your expertise in technology support and a commitment to continuous improvement. 

As a Technology Support III team member in Infrastructure Support Incident Management, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities

Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firmAssist in the monitoring of production environments for anomalies and address issues utilizing standard observability toolsIdentify issues for escalation and communication, and provide solutions to the business and technology stakeholdersAnalyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructureLead, review and analyze impacts along with implementing technology controls to meet existing and new global regulatory requirementsIdentify all resources needed and lead technology incident regulatory impact bridges under time pressure to drive the collection and submission of all in scope regulatory requirementsAssist in the development and implementation of the Firm’s technology policies, standards, procedures, control guidance and trainingDevelop and maintain strong business and technology relationships, becoming a trusted partner, as well as building relationships with corporate functions such as Audit, Compliance, Risk and Corporate IT Risk teamsDesign and manage personal improvement plan to set and meet team and individual performance goals Participate in post-incident reviews and problem management activities with a commitment to continual learning and process improvementContribute (proactively) to improvement activities during incident downtime

 

Required qualifications, capabilities, and skills

3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology servicesDemonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloudExperience in observability and monitoring tools and techniquesExposure to processes in scope of the Information Technology Infrastructure Library (ITIL) frameworkExpertise in product and infrastructure supportExperience in risk and controls, ensuring company-wide standards are metStrong teaming skills in collaborating with peers and senior technology and Business managementStrong organizational skills and the ability to prioritize workload to meet critical regulatory report submission deadlinesExpert in influencing and engaging key stakeholders across all contributing teams and disciplinesProficient in PowerPoint, Excel and WordMust be able to work Thursday, Friday, Saturday and every other Wednesday 8amET -7:30pmET 

 

Preferred qualifications, capabilities, and skills

Experience with one or more general purpose programming languages and/or automation scriptingWorking understanding of public cloudFamiliarity of Financial Services and key drivers of business performanceExperience in Risk Controls in a very large Technology environmentIncident Management experience