Propel operational success with your expertise in technology support and a commitment to continuous improvement. 

As a Technology Support III team member in Commercial and Investment Bank's Management and Support Functions team, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities

Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

Required qualifications, capabilities, and skills

3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services Experience with an IBM zSeries Mainframe environment. Knowledge of z/OS, JCL, TSO/ISPF Proficient usage and knowledge of COBOL/Natural Proficient usage and knowledge of DB2/Adabas and VSAM and  utilities Knowledge of CONTROLM/CA7/ZEKE scheduling tools Experience in observability and monitoring tools and techniques Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework Working knowledge of JCL and batch job execution in a mainframe environment including use of Procedures. Experience with MQSeries communications and SyncSort. Experience with NDM/sFTP transmission protocols and  MainView  components such as CICS,MQ,OS & DB2

Preferred qualifications, capabilities, and skills

Knowledge of relevant businesses such as securities, fund accounting, clearance, securities lending, cash management and alternative investments (e.g. derivatives and hedge funds) or the organisations that use these services Previous exposure to application support Unix/Linux/Windows Distributed Application Support AWS cloud experience Experience managing projects and migrations