Join us and propel our operational success with your expertise in technology support and a commitment to continuous improvement. 

As a Technology Support III- Payments Testing Associate on the Corporate and Investment technology team, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities

Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure Coordinates end to end testing Draw on your testing knowledge and creativity to automate test capabilities and design test and maintenance procedures. 

Required qualifications, capabilities, and skills

3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services Proven ability to write automated tests Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud Detailed understanding of common defect and data management tools Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework Advanced knowledge of software lifecycles, including Waterfall and Agile, and test automation strategies Experience working effectively with teams and stakeholders to develop relationships and achieve common goals

Preferred qualifications, capabilities, and skills

Payments experience Experience with one or more general purpose programming languages and/or automation scripting Working understanding of public cloud