Propel operational success with your expertise in technology support and a commitment to continuous improvement. 

As a Technology Support III - QA Automation team member in COMMERCIAL & INVESTMENT BANK, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities

Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

Required qualifications, capabilities, and skills

3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services Hands-on knowledge in Test automation tools like Selenium, Cucumber, JMeter, TestNG, BlazeMeter and JAVA/REST/SOAP web services Ensure test scripts cover various test scenarios, including positive and negative cases and develop/execute automated test cases and analyze the results. Strong stakeholder management and written/oral communication skills Demonstrated ability to analyze complex issues, develop and implement risk mitigation strategies, and effectively communicate recommendations Intellectual curiosity with a proven ability to learn quickly High degree of initiative, self-direction, and ability to work well under pressure Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud

Preferred qualifications, capabilities, and skills

Strong knowledge of industry-wide technology trends and best practices Experience with Cloud Technologies (AWS), Docker and Kubernetes Domain knowledge of Healthcare revenue cycle management