As an Application Support Specialist, you will play a crucial role in maintaining and enhancing the application systems that are vital to our firm's daily operations. This position offers a unique opportunity to develop your skills in software development, testing, deployment, and maintenance, while also gaining exposure to production lifecycle methodologies and risk management. You'll be part of a dynamic team, with opportunities for professional growth and career advancement.

 

Key Responsibilities:

Lead automation and monitoring improvements across application and infrastructure environments using tools such as Control-M, Netcool, Splunk, Dynatrace, and OpenSearch. Conduct Root Cause Analysis (RCA) and fine-tune application alerts to prevent incident-related issues. Collaborate with the Merchant Services SRE team and partner with AD and infrastructure teams to enhance customer experience. Support cloud adoption readiness and deployment journey refinement. Provide weekend support as part of a rotational, shift-based coverage schedule.

 

Required Skills and Experience:

3+ years of application support experience. Proficient in SQL and experienced in Python, Perl, and shell scripting. Strong analytical mindset with experience leveraging Splunk for pattern and trend analysis.

 

Preferred Qualifications:

Bachelor’s degree or higher in Computer Science, Information Systems, Engineering, or equivalent experience. Excellent interpersonal and communication skills, with the ability to lead large conference calls and convey technical information clearly. Strong organizational skills and the ability to manage multiple tasks in a dynamic environment. Experience in the Banking and Financial services industry, particularly in Change, Incident, and Problem management. Domain knowledge in Card Issuing and/or Merchant Acquiring is a plus.

 

Desirable Experience:

Experience with the Stratus OpenVOS platform. Hands-on experience with Linux and Stratus VOS, including tools and languages such as macros, C, C++, TPF messaging system, Host security module, TCP/IP network protocol, and ISO8583 messaging. Past experience with ServiceNow Incident Management, including familiarity with its workflows and best practices for incident resolution. A minimum of AWS Cloud Practitioner certification, demonstrating foundational knowledge of AWS cloud services and practices.