Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.

As a Technology Support Lead under the Commercial Banking, Business Continuity team, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firm’s systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience. 

Job responsibilities

Lead teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm Execute policies and procedures that ensure operational stability and availability Monitor production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools Escalate and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration Lead incident, problem, and change management in support of full stack technology systems, applications, or infrastructure Foster a collaborative and high-performance culture within the team. Establish and enforce incident management processes and standards in line with corporate standards. Ensure compliance with regulatory requirements and industry best practices. Provide regular updates to senior management and stakeholders on incident status and resolution efforts. Prepare and present incident reports and post-incident reviews.

Required qualifications, capabilities, and skills

Bachelor's Degree in Computer Science or equivalent  Formal training or certification on software engineering concepts and 5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud Proficient in observability and monitoring tools and techniques Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework Possess proven experience in people management, with the ability to lead and motivate a team Communicates well with great interpersonal skills Possess strong analytical and problem-solving abilities Possess ability to work under pressure and manage multiple priorities

Preferred qualifications, capabilities, and skills

Working knowledge in one or more general purpose programming languages and/or automation scripting Practical experience with public cloud