Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.

As a Technology Support Lead in Corporate Technology & Financial Data Warehousing, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firm’s systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.

Job responsibilities

Monitor production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools. Execute policies and procedures that ensure operational stability and availability. Constantly improving efficiencies and ramping up month end support. Partnering with teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm. Escalate and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration. Lead incident, problem, and change management in support of full stack technology systems, applications, or infrastructure with an ability to identify root-cause. Continuous efficiency and platform improvement review & execution. Supporting financial data warehouse application and month end closes.

Required qualifications, capabilities, and skills

5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services. Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud. Proficient in observability and monitoring tools and techniques. Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework. Advanced knowledge of ETL software (such as Ab Initio) and SQL platforms (such as Oracle).

Preferred qualifications, capabilities, and skills

Working knowledge in one or more general purpose programming languages and/or automation scripting. Practical experience with public cloud (such as AWS). Practical experience with containerization (such as Kubernetes).