Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.

As a Technology Support Lead within the Payments Technology group, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firm’s systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.

 

Job responsibilities

Regularly provides technical guidance and direction to support the business and its technical teams Provide technical support for customers post-sales processes and provide developers with customers’ feedback Report on multiple product performances using service level agreements as basis Analyze customers’ needs and suggest upgrades or additional features to meet their requirements Liaise with the sales department and product teams to ensure new products and current concerns are being addressed Serves as a function-wide subject matter expert in one or more areas of focus Influences peers and project decision-makers to consider the use and application of leading-edge technologies Adds to the team culture of diversity, equity, inclusion, and respect

Required qualifications, capabilities, and skills

Solid technical background with hands on experience in digital technologies Excellent verbal and written communication skills Strong analytical and problem-solving skills Ability to translate technical aspects to non-technical audiences Strong follow up skills for tracking and remediation of identified actions

Preferred qualifications, capabilities, and skills

Experience with Grafana, Geneos and Splunk and the data analysis of the outputs Knowledge of the Payment process rails such as Real Time Payments, Automated Clearing House, Payment FX processing, Wires, Push to Card, eWallet, and JPM Coin will be beneficial Intermediate knowledge and use of PowerPoint for client facing presentations