Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.

As a Technology Support Lead in Workplace Technology Solutions (WTS), you will support overall global vendor strategy for WTS as well as managing the day to day performance of the fleet of vendors and technicians.  These vendors support all workplace products and critical technology spaces across the corporate and retail environment. As a Technology Support Lead , your vision and initiative will drive the development of a world-class technology strategy.

Job responsibilities

Manage competitive RFP process and Contract Lifecycle across the technology space.  Establish standards, procedures & monitoring for a fleet of technology and field service vendor.  Ability to communicate and drive the strategic direction of the firm, delivering technology solutions that meet internal and external needs. Work with cross-functional teams to ensure maximum leverage and efficiency are delivered to the business, streamlining reporting and processes where possible

Required qualifications, capabilities, and skills

Substantial experience with contract and financial management, or relevant business or team leadership. 5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services Analytics skills; ability to work with large sets of data and draw meaningful conclusions Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework

Preferred qualifications, capabilities, and skills

Supplier Engagement contract lifecycle management 5 years of relevant financial and analytical skills ability to work with large sets of data and draw meaningful conclusions Supplier relationship strategy Problem solving