Embark on a rewarding career journey as a Technology Support Senior Specialist . This role will give you the opportunity to provide first-level technology support, guide, and resolve complex technology issues and enhance our user experience. 

As a Technology Support Senior Specialist in Chase Travel, you will be a crucial team member that uses leading best practices to provide first-line support and guidance on day-to-day technology activities. Your role involves troubleshooting hardware, software, and technology issues within the organization. You will maintain high levels of customer satisfaction with a focus on executing with efficiency and strive for continuous improvement in service delivery.

Job responsibilities

Provide first-line support for hardware, software, and technology issues and address and resolve challenges efficiently while adhering to established processes and procedures Assist in the timely delivery of technology support services to internal customers, coordinate resources and activities to ensure high-quality standards and customer satisfaction Contribute to optimal system functionality by applying emerging knowledge of hardware components, peripherals, devices, and network expertise Use problem-solving techniques, diagnostic tools, and best practices to Identify and resolve technical issues Support end users in application installation as well as maintaining workstation builds, configuring printers, applications and email profiles, and administering new user IDs and maintaining existing ones. Serve as a forward-looking technical professional; evaluate new or emerging technologies for the use of our employees, agents, or customers – especially those that increase automation across the stack. 

Required qualifications, capabilities, and skills

Bachelor's degree in IT or other related field Minimum of 1 year of experience in providing first-contact solutions and end user support to triage and resolve issues in real-time including support for hardware, software, and networks. Baseline knowledge of operational management and excellence Proven ability to document issues, procedures, and root cause analysis

Preferred qualifications, capabilities, and skills

Experience with live chat, incident/service request management, and runbooks for system issue resolution