Technology Support Specialist Salary $45,115.20 - $49,628.80 Annually Location Harrisonburg, VA Job Type Full-Time Job Number 5338 - (Oct 2024) Department Information Technology Opening Date 10/31/2024 Closing Date Continuous FLSA Non-Exempt + Description + Benefits + Questions Description Do you want to make a difference in the community by leveraging technology that will effectively serve internal and external customers? If so, the City of Harrisonburg's Technology Support Specialist position may be a great fit for you! The Technology Support Specialist is a full-time position with benefits and a preferred hiring range of $21.69 - $23.86 per hour (equivalent to $45,115 - $49,628 annually); however, an exact salary will be dependent upon the selected candidate's qualifications/experience and in compliance with City policy. This particular role will be primarily stationed at the Public Safety Building to assist Departmental Systems Analysts in public safety. Initial training for the role will be conducted at Information Technology in City Hall and is expected to last approximately two to three months. As a Technology Support Specialist, you'll: + Install and troubleshoot workstations, printers, mobile devices, VOIP phones, AV equipment, and other similar equipment; + Replace defective parts and repair and clean equipment and components, as needed; + Perform general preventative maintenance, as needed; + Install and update operating systems and application software; + Install network wiring, as needed; + Assist users in the effective use of applications by responding to user questions; + Attend training, seminars, and conferences to maintain/enhance current subject matter knowledge; + Participate in on-call status when response to off-hours situations is needed. The ideal candidate for this position will have a variety of knowledge, skills, and abilities as listed in the class specification (https://www.governmentjobs.com/careers/harrisonburg/classspecs/1012246?keywords=5338&pagetype=classSpecifications) . Minimum Qualifications + Associate's/Technical degree or appropriate certification in information systems/technology, math, or a related field and minimal experience troubleshooting personal computers and networks. An equivalent combination of education and experience may be used to meet this requirement. + Valid driver's license. + Availability and willingness to participate in on-call status when response to off-hours situations is needed. + Click here to view the physical requirements of this position. (https://www.governmentjobs.com/careers/harrisonburg/classspecs/1012246?keywords=5338&pagetype=classSpecifications) The selected candidate for this position will be subject to the following screenings and must receive satisfactory results: + DMV Driving Record Review; + Criminal Background Investigation; + Virginia Criminal Information Network (VCIN) Screenings: Fingerprinting, VCIN Database Query, and Security Test.* *Due to the sensitive nature of information available through the performance of this position's essential functions, the successful applicant selected for the role will be required to submit to these screenings required by the Virginia Criminal Information Network. At a later date, more information will be provided to the candidate selected. Supplemental Information Application Deadline: To be considered, all candidates must submit a complete City of Harrisonburg online employment application, including previous work experience and education history. This position may close at any time after 10 calendar days. (posted 10/31/2024) The City provides an excellent benefits package including health insurance, retirement (VRS & MissionSquare), life insurance, paid leave, and 15.5 holidays. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, or veteran status. The City of Harrisonburg is an Equal Opportunity Employer. Full-time employees are eligible for a comprehensive benefits package that includes: + Health and Vision Insurance + Dental Insurance + Paid Leave + 15.5 paid holidays + Short-Term Disability Insurance + Long-Term Disability Insurance + Life Insurance + Flexible Spending Accounts - Medical and Dependent Care + Health Savings Account + Virginia Retirement System + Deferred Compensation Plan through MissionSquare + Employee Assistance Program Additionally, the City is a qualified employer under the Public Service Loan Forgiveness (PSLF) Program, which may qualify you for student loan forgiveness if you meet the PSLF Program requirements. 01 What is your highest level of education? + Less than 8th Grade + Completed 8th Grade + Attended High School + High School Graduate + GED + Attend College + Associate's Degree + Bachelor's Degree + Attended Graduate School + Master's Degree + Graduate study beyond Master's + Ph.D. or professional degree 02 Do you have a valid Driver's License? + Yes + No 03 Are you available and willing to participate in on-call status when response to off-hours situations is needed? + Yes + No Required Question Agency City of Harrisonburg Address 409 South Main Street Third Floor Harrisonburg, Virginia, 22801 Phone 540.432.8920 540.432.7796 Website https://www.harrisonburgva.gov/employment