Step into the role of technology support, where your expertise shapes the seamless tech experience in a dynamic cultural environment.

As a Technology Support Specialist /Asset Management Engineer I, at JPMorgan Chase, within Corporate Infrastructure Platforms team, you will work within a fast paced critical technology environment. In this role you will follow detailed processes and procedures, ensuring the safety of the firms’ technology assets and data. You will be part of a team that manages media and asset management functions internally and externally to Data Center Services. In this role you will be validating incoming assets for deployment, document incoming and outgoing assets, and parts via inventory control systems. You will also process outgoing and incoming assets via multiple couriers, validate and coordinate shipping of assets, manage asset disposals and media destruction events, and perform transfers of technology between sites. 

Job responsibilities

Identifies problems and clearly communicate strategic solutions to clients.  Develops a working knowledge of change management, corporate IT audit processes, IT risk management, technical problem resolution, operations systems, and data sources knowledge.  Possesses a strong initiative and desire to learn.  Collaborates with team members and clients to achieve common goals.  Has handson experience and knowledge of Windows/MAC OS with the ability to carry out root cause analysis  Has working knowledge of Microsoft Office products.  Possesses strong analytical and problem resolution skills. Understands asset management and logistics environment concepts. Supports frequent standing, walking, pushing, pulling, bending, reaching, and lifting up to 50lbs. Possesses the capability and willingness for occasional travel between sites within the metro area

Required qualifications, capabilities, and skills

Up to 6 months of experience in problem-solving and delivering first contact end-user support to help resolve issues in real-time, including hardware, software, and network support. Exposure to support communication and resolution tools such as live chat, incident/service request management, and runbooks to help solve system issues. Baseline knowledge of typical technology operational issues

Preferred qualifications, capabilities, and skills

Familiarity with troubleshooting techniques for hardware, software, and technology systems Capability to document issues, procedures, and root cause analysis