Georgetown University comprises two unique campuses in the nation’s capital. With the Hilltop Campus located in the heart of the historic Georgetown neighborhood, and the Capitol Campus, just minutes from the U.S. Capitol and U.S. Supreme Court, Georgetown University offers rigorous academic programs, a global perspective, and unparalleled opportunities to engage with Washington, D.C. Our community is a close-knit group of remarkable individuals driven by intellectual inquiry, a commitment to social justice, and a shared dedication to making a difference in the world. Requirements The Technology Support Team Manager manages a tier-2 technology service group. This individual manages a team that provides advanced technology services and support to the Georgetown faculty, staff, and students. Tasks include, but may not be limited to: + Oversee remote and onside desktop computing support, mobile device support, telecommunications/internet access, enterprise application support, and office automation software support. + Manage computer deployment and recycling, including scheduled computer replacement program support. + Work with technologies that include Windows 7 through Current Desktop OS and management systems, Apple OS Management 10.11 through Current OS, Android, and iOS device configuration and support. + Meet service levels and staff operational supervision when necessary. + Build a good working relationship and communication with the user community, interacting with other technology providers on a routine basis. Work Interactions This position manages the Desktop Support Technicians for the Medical, Nursing, and Health campuses. The Technology Support Team Manager reports to the Senior Director, Service Management. Requirements and Qualifications + Bachelor’s degree + 4 yrs. + operational management experience in a supervisory role Technical Qualifications or Specialized Certifications + 5+ years’ work experience with Windows 10, and macOSX environment + Broad knowledge of directory services (including Active Directory) + Strong conceptual knowledge of heterogeneous computing environments + Demonstrated ability to write clear, concise, and accurate technical documentation, as well as regular communications with others Other Skills + Ability to prioritize diverse services, tasks and projects + Solid understanding of user support and service issues, preferably in an academic setting + Excellent communication and customer service orientation is essential + Ability to communicate technical concepts to others, in both formal and informal settings + Blackboard, Banner, Google Aps, experience with a Change Management ticket system preferred + Demonstrated experience in these areas: Desktop computer management, mobile device management, Internet concepts, networking concepts, productivity software configuration/operation (e.g., email, calendar, word processing, spreadsheets Work Mode Designation This position has been designated as Hybrid 2 Days. Please note that work mode designations are regularly reviewed in order to meet the evolving needs of the University. Such review may necessitate a change to a position’s mode of work designation. Complete details about Georgetown University’s mode of work designations for staff positions can be found on the Department of Human Resources website: https://hr.georgetown.edu/mode-of-work-designation. The projected salary or hourly pay range for this position which represents the full range of anticipated compensation is: $66,783 - $126,720. Pay Range: The projected salary or hourly pay range for this position which represents the full range of anticipated compensation is: $66,783.00 - $126,720.23 Compensation is determined by a number of factors including, but not limited to, the candidate’s individual qualifications, experience, education, skills, and certifications, as well as the University’s business needs and external factors. Current Georgetown Employees: If you currently work at Georgetown University, please exit this website and login to GMS ( gms.georgetown.edu ) using your Net ID and password. Then select the Career worklet on your GMS Home dashboard to view Jobs at Georgetown. Submission Guidelines: Please note that in order to be considered an applicant for any position at Georgetown University you must submit a resume for each position of interest for which you believe you are qualified. Documents are not kept on file for future positions. Need Assistance: If you are a qualified individual with a disability and need a reasonable accommodation for any part of the application and hiring process, please click here (http://ideaa.georgetown.edu/ada) for more information, or contact the Office of Institutional Diversity, Equity, and Affirmative Action (IDEAA) at 202-687-4798 or ideaa@georgetown.edu. Need some assistance with the application process? Please call 202-687-2500. For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works website (https://georgetownworks.georgetown.edu/) . EEO Statement: Georgetown University is an Equal Opportunity/Affirmative Action Employer (https://policymanual.hr.georgetown.edu/https%3A//policymanual.gudrupal.georgetown.edu/201-Equal-Employment-Opportunity-Affirmative-Action) fully dedicated to achieving a diverse faculty and staff. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, national origin, age, sex (including pregnancy, gender identity and expression, and sexual orientation) , disability status, protected veteran status, or any other characteristic protected by law (https://georgetown.app.box.com/s/3pxo6021vxesl756x1oeqhck94odu44n) . Benefits: Georgetown University offers a comprehensive and competitive benefit package that includes medical, dental, vision, disability and life insurance, retirement savings, tuition assistance, work-life balance benefits, employee discounts and an array of voluntary insurance options. You can learn more about benefits and eligibility on the Department of Human Resources website (https://benefits.georgetown.edu/staff/enrolling/) .