Job Description The Technology Trainer designs and conducts general and legal-specific training programs for the Firms personnel utilizing classroom, eLearning and individualized training forums. This position ensures the Firms personnel comprehend the software technology tools and features necessary to perform the core functions of their jobs efficiently. The Technology Trainer works under general supervision and relies on experience and judgment to plan and accomplish goals. Essential Functions and Responsibilities: - Analyze trends and user feedback to understand training needs - Design, promote, and evaluate technology training and orientation programs to meet user needs - Deliver in-person and virtual training designed to motivate participants, encourage engagement, and increase productivity, adapting training style as needed; includes new hire onboarding training and follow up, regional training, and customized training for practice groups, departments, teams, and individuals - Troubleshoot and provide end user support related to software issues; track and resolve tickets in the ticketing system based on internal resolution guidelines - Create and maintain training materials, including outlines, reference guides, tips, visual aids, eLearning, communications, and course invitations - Maintain Firm-wide and regional office training schedules - Works with IT and administrative leadership to identify training priorities and strategies - Manage course sessions and user progress/attendance in the Firms Learning Management System - Prepare training progress reports and summarizes findings for team management - Collaborate with IT teams to evaluate and test system upgrade functionality Targeting $100-135K base salary, must be willing to go onsite 3 days a week. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .     To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements - Bachelors degree preferred - At least three (3) years of related work experience - Advanced knowledge of Microsoft Office applications (Outlook, Word, Excel, PowerPoint, OneDrive, and Teams) - Knowledge of eLearning software and online training tools - Knowledge of desktop productivity software and document management software - Experience with macOS a plus null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.