Posting Details

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Position Information

Posting Number: 20245032V Position Title: TechZone Student Manager Posting Type Student Hours/week: 40 Eligibility: Work study preferred but open to all students Semester 2024 Summer Location Detailed Work Schedule M-F 40 hours a week Number of positions: 3 Department: 715-UNIT - Technology Support Services Contact Name: Seth Carey Contact Phone/Extension: 610-519-7207 Position Summary Information

Job Description Summary: This position is available for TechZone students who possess advanced troubleshooting and leadership skills. Applicants must have a proven track record of mentorship for other students, and display advanced problem solving and critical thinking.

The ideal candidate will be a highly experienced TechZone student worker. Please Note: Candidates must be able to work between May 19th-August 7th. Housing and meal plan are included. Requirements: - Manage the general activity of the TechZone
- Carry out duties as assigned at the TechZone
- Mentor and train new student workers at the TechZone
- Take an active role in creating documentation for tier-0 and tier-1 support issues at the TechZone
- Provide first level help desk and walk up support to provide support of all UNIT supported systems.
- Consult with students, faculty, and staff on complex issue regarding Villanova technology and systems.
- Assist with computer problems and provide diagnosis and resolutions.
- Log calls utilizing TeamDynamix (TDX) ticket system. Additional Information: Physical Demands Summary: Light lifting, up to 50lbs Wage Rate: $15/hr Posting Detail Information

Closing Date (11:59pm ET): 05/31/2024 Open Until Filled No Posting Specific Questions

Required fields are indicated with an asterisk (*).

* Are you currently a registered Villanova student? Yes No Are you eligible for work study? Yes No I don't know * What is your availability? (days and times)

(Open Ended Question)

Have you ever worked on campus before? If “Y”, what department and semester/year?

(Open Ended Question)

Optional Applicant Documents: Required Documents Optional Documents