Recruitment/Posting Title Telecom Analyst III Job Category Staff & Executive - Information Technology Department OIT-EI Telecommunications Overview Rutgers, The State University of New Jersey, stands among the nation’s highest-ranked, most diverse public research universities. The oldest, largest, and top-ranked public university in the New York/New Jersey metropolitan area, you’ll find us at our main locations in three New Jersey cities, and our footprint can be seen around the region. As one of the nation’s most diverse universities, Rutgers draws strength from the rich variety of perspectives and life experiences of our community. We’re an academic, health, and research powerhouse and a university of opportunity.

The Office of Information Technology (OIT) is Rutgers’ enterprise IT office. OIT provides university wide services and support and collaborates with department and unit IT professionals on projects and initiatives for the Rutgers community. OIT’s services and systems include the Rutgers network; email and calendaring systems; IDs/passwords and identity management; data centers; computer labs; help desk support; wireless connectivity; a software portal; information security, risk, and compliance services; research computing; and many others. OIT’s staff members work closely with the broader university community to advance Rutgers’ missions of teaching, research, and service. For more information, please visit https://it.rutgers.edu. Posting Summary Rutgers, The State University of New Jersey, is seeking a Telecom Analyst III for the Office of Information Technology. Reporting to the Network Operations Center Manager, Telecommunications Division Network Operations & Architecture, the Telecommunications Analyst is a highly skilled technician who monitors, investigates, analyzes, repairs, configures, and supports Rutgers University’s network infrastructure and systems.

Among the key duties of this position are the following: Provides technical and supervisory guidance to other team members and is the escalation point for non-routine tasks and complex service requests, events, and incidents. Provides technical support for Rutgers University network infrastructure. Monitors network service status. Investigates, analyzes and corrects network faults and performance issues to ensure optimal delivery of network services. Utilizes network monitoring software and established toolsets to monitor network equipment and identify network service issues. Receives and responds to critical service incidents and critical service requests during off-hours/on-call shifts. Position Status Full Time Hours Per Week Daily Work Shift Work Arrangement FLSA Exempt Grade 31S Position Salary Annual Minimum Salary 91262.00 Annual Mid Range Salary 110078.00 Annual Maximum Salary 131108.00 Standard Hours 37.50 Union Description HPAE 5094 Payroll Designation PeopleSoft Benefits Rutgers offers a comprehensive benefit program to eligible employees. For details, please go to http://uhr.rutgers.edu/benefits/benefits-overview. Seniority Unit Terms of Appointment Staff - 12 month Position Pension Eligibility ABP