Accountabilities:
1. Focused on Mobile, Telephony & Network circuits billing reconciliation, invoicing and spend management in conjunction with the Telecom Expense Management (TEM) supplier.
2. Responsible for adding invoice details, checking spend in right areas, checking cost centers, checking invoices being paid by TEM vendor and any other administration required.
3. Responsible for producing operational and trending reports as required to support users, processes and to drive value. For example, current report requirements include usage, trends, top 10-15, users who upgrade and don’t enroll the device into Mobile Device Management (MDM) platform, users who don’t activate their SIM card with the carrier.
4. Responsible for supporting teams who do not use the centralized TEM.
5. Troubleshooting and providing ownership for all queries with TEM and Mobile orders.
6. Facilitate mobile orders for teams/users when needed outside of standard processes.
7. Ensure accuracy of mobile inventory is maintained in the TEM solution.
8. Assist with onboarding new countries for mobile services and/or network circuits into TEM.
9. Responsible for day-to-day engagement with the TEM supplier including participating in business reviews and being a point of escalation.
10. Responsible for actioning approval requests for early upgrades in accordance with lifecycle policy and supporting user needs as TEM admin as exception approver.
11. Perform carrier billing transfers for employee moves including coordinating porting of numbers where approved.
12. Responsible for providing user support from the Mobile Support ticketing queue. Including but not limited to coordinating SIM activations, Report queries, International Roaming alerts, Inventory Updates, Shipment updates, New order requests.
13. Responsible for generating and maintaining monthly mobile carrier cost allocation reports.
14. Responsible for reporting on and facilitating monthly zero use inventory, correspondences and disconnects.
15. Purchasing Coordinator back up (16-21)
16. Responsible for facilitating standard and non-standard IT hardware purchase requisitions.
17. Supplier engagement for quote requests, comparing price quotes, negotiating lead times, shipping fees, etc.
18. Collaborate with stakeholders to coordinate purchasing activities, delivery status updates, approvals, etc.
19. Responsible for supplier engagement for quote requests, comparing price quotes, negotiating lead times, shipping fees, etc.
20. Responsible for generating, maintaining and facilitating monthly reports (i.e., spend tracker and orders).
21. Other projects/initiatives as assigned.
Qualifications:
1. Understanding of concepts, tools, and features of service desk operations and of knowledge dissemination.
2. Familiarity with various CRM tools such as but not limited to BMC Remedy, Salesforce, ServiceNow, ZenDesk, FreshService, etc.
3. IT Service Desk background and experience is an advantage
4. At least ITILv3 Foundations certification is an advantage
5. Experience with project management is an advantage.
6. Knowledgebase administration is an advantage.
7. Asset management and vendor management are an advantage.
8. Reporting and data analytics are an advantage.
9. Working knowledge of global mobile carrier portals – i.e., AT&T, Vodafone, KPN, etc.
10. Working knowledge of financial systems – i.e., Oracle R12
Other Qualifications/Requirements:
1. 1-2 years’ experience in a similar role and/or with Mobile Telephony Vendor is required.
2. Bachelor’s Degree in IT-related field is an advantage by not required.
LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.
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