At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights.

Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 75+ offices on six continents, Infobip’s platform is used by almost 80% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally.

Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.

Why is this role important at Infobip?

Purpose of the Product Engineer function is to contribute to revenue optimization and achieving/maintaining high partner (MNO) satisfaction by providing consultancy and support for ongoing and future monetization projects. Before commercial launch, a project team provides insights based on their knowledge of competitors, market, and A2P fraud scenarios. After a commercial launch of a project, Product Engineers attend requests from internal and external stakeholders and ensure each project's full monetization potential. Quality service is a top priority.

Responsibilities:

Analysis of active firewall installations: monitoring the operation of worldwide deployments and by analyzing traffic discovering gray routes and unwanted traffic.

Support and advising services:  act as an advisor for the operators who already have a filtering solution in place and preparing reports with traffic analysis for them.

Improving firewall solution: detecting and reporting system bugs noted while performing daily tasks, suggesting new features and possible improvements for product, support new ideas with analysis and calculation about raising product profitability.

Deployment reporting: composing a report with current network state overview, tests results and suggestion of next steps to internal stakeholders.

Operator education: as the firewall solution is deployed the team is the one educating the operators on how to use it.

Attending internal queries and new opportunities overview: working closely with many internal technical and business teams, providing feedback and reporting on existing and future firewall projects, etc.

Following industry trends: staying updated on industry trends, emerging threats, and advancements in SMS security technologies.

Qualifications

You have relevant working experience of 3+ years in IT/Telecom industry, or providers for mobile operators (Carriers)

You have a passion for IT, technology and Telecommunications

You have great communication skills

You are proficient in MS Office

You are eager to learn new things and new ways of tackling challenges

You are fluent in English, both spoken and written

Competent in working with figures and spreadsheets

Understanding of the SMS business and Telecommunications is an advantage

Previous experience in solving customers' escalations is an advantage

When you become a part of Infobip you can expect:

Awesome clients – We serve and partner with the majority of the leading mobile operators, OTTs, brands, banks, social networks, aggregators and many more. Seriously, our clients are really cool. Work with the world’s leading companies and impact how they communicate with their users!

Opportunity knocks. Often. – Being a part of a growing company in a growing industry – we challenge you not to grow! Whether it’s horizontal, vertical, or angular, we want to support the path that you want to carve.

Learn as you grow – Starting with a fantastic onboarding program, to internal education, education resources, e-learning to external educations, we invest heavily in employee learning and development.

Connect globally – Work with people from all over the world. We put the “global” in globalization.

Pay & Perks – Competitive salary, a team taking care of all the equipment you need, team building and other organized activities ...

Talk about a balanced lifestyle!

Apply if you like this job description, and for more details - feel free to contact recruiter Zrinka on LinkedIn 😀

Infobip employees are people with diverse backgrounds, characteristics, and experiences that share the same passion and talent that helps us achieve our mission. That's why Infobip is committed to creating a diverse workplace and is proud to be an equal-opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of one's identity.