Company Description

Headquartered in Los Angeles, AireSpring is an award-winning provider of cloud communications and managed connectivity solutions. AireSpring provides next-generation communications solutions including AireContact®, AirePBX® - Business VoIP Phone Systems, SIP Trunking, MPLS, and Dedicated Internet Access. 

AireSpring has received numerous third-party industry awards: "Product of the Year," "Best Telecom Deal," "Best in Show," and "Top Channel Program." 

AireSpring is privately held, debt-free, and renowned in the industry for delivering a broad range of innovative cloud communication and connectivity solutions at competitive rates. 

Job Description

The Telecom Project Coordinator is responsible for acting as the single point of contact and management for multiple client orders. Client responsibilities include on-going client interaction, timeline and critical task management, coordination across multiple groups and resources and resolving order related issues.

There will be significant interfacing with sales agents and other staff members. The ideal candidate will possess excellent critical thinking skills, communicate well with all levels of personnel and be highly organized.  

 

Profile for Success:

 

Telecommunication background a mustAccountable for their client's overall customer satisfaction.Responsible for timely project completion, issue identification/resolution, and customer deliveryEnsures clients clearly understand status of project throughout all phases; including outstanding, pending and completed tasksMeet the highest standards and minimize the customers attrition rateRemote support for all customers inquiries and ticketsPerforms daily project tracking including resource management, equipment tracking and workflow supervision of multiple projectsCollects and records documentation including customer set-up documents and implementation related informationCreates and executes project work plans and revises when appropriate to meet changing needs and requirementsSummarizes progress of project and prepares interim and project completion reportsFacilitates efficient and effective internal team and external customer meetings

Qualifications

 

Telecom background of at least 2 yearsFull-time positionMust be able to easily learn and use new software programsExcellent customer service skillsAbility to manage multiple priorities and resources in a dynamic environment across various sites, and organize complex informationMust possess initiative with strong analytical and problem solving skillsStrong analytical and decision making skillsStrong verbal and written communications skillsStrong interpersonal, organization and planning skillsAbility to effectively communicate with internal and external customersMust possess excellent MS Office skillsMust display great attention to detailComfortable making presentations and facilitating meetings

 

Additional Information

PLEASE INCLUDE YOUR SALARY EXPECTATIONS

WHAT THIS COMPANY OFFERS YOU:

Medical Benefits with optional supplemental services through AFLACPaid Time-Off PlanPaid Holidays401K with employer matchAT&T Discount on personal mobile plan

We are are also looking in LA, Chicago, DC, Dallas, Portland, Seattle, Denver, Phoenix