Total Rewards "Your life - our Mission" OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career. Click here to learn more about benefits and the total rewards at OSF. Starting pay for this position is $17.14/hour. This is an hourly position. Overview This job is located in Rockford,IL 3rd shift- 10:30p-7:00a. 16 hours a week Must be able to train on all 3 shifts. 1st, 2nd and 3rd shift. POSITION SUMMARY: The telecommunications operator provides a positive first impression to callers and matches his/her request to available resources/services. Serves as a resource to internal/external callers regarding the physicians, mission partners, and services associated with this OSF facility and region. Responds in a calm, professional manner in handling patient/family concerns and effectively uses a variety of communication methods to respond to emergency situations. Qualifications REQUIRED QUALIFICATIONS: Education – High School diploma or GED Experience – Phone systems work or customer service, 1 year Other skills or knowledge - Strong customer service and interpersonal communication skills, keyboarding, knowledge of phone systems and basic computer software applications. PREFERRED QUALIFICATIONS: Experience - Prior switchboard operator experience, especially in healthcare setting, 1-2 years. OSF HealthCare is an Equal Opportunity Employer.