You will be part of the NOKIA Global Core Network Team working as a Customer Support Specialist to deliver worldwide care services for multiple domains: Nokia Cloud Packet Core , VoX (Voice over VoLTE, VoWifi or Vo5G) and VOLTE Core CS products. 

The Customer Support Specialist will be in charge of providing high level of expertise for complex customer network issues and execute software upgrades requiring a global understanding of mobile networks. During this program you will be assigned to one domain and be able to understand the how the products and networks are working.

Position: Internship
Duration: 12 months
Start date (tentative): August, 2025
Location: Hybrid in Amadora, Portugal
Education Recommendations: Currently a candidate finishing their BSc or MSc degree in Telecommunications, Computer Science, Electrical Engineering, or a related field with an accredited school.

You have:

Engineer graduated in Telecommunications, IT or Electronic Engineering.Fluent spoken and written English.IP networks knowledge it’s a plus

It would be nice if you also had knowledge on:

Good team playerCloud experience it’s a plusAbility to work under pressureWillingness to continuous learningPlan, design, test, execute, analyse, and report on process improvements to gain the fastest troubleshooting.Review network problems and ensure all learnings are shared with appropriate stakeholders.Develop scripts/macros to perform health checks to speed up troubleshooting efforts.Perform lab testing to ensure major SW releases challenges and best practices are included in Troubleshooting Guides, working alongside GCD and R&D.Review recently published Technical Notes and Change Notes to ensure the fastest problem solving when encountering known problems.