EquipmentShare is Hiring a Telecommunications Administrator

EquipmentShare is searching for a Telecommunications Administrator for our corporate office in Columbia, MO, to support our team as the department continues to grow.  

 

Job Summary: EquipmentShare is searching for a Telecommunications Administrator for our Corporate office in Columbia MO to help us deploy and maintain our network infrastructure.

Supervisory Responsibilities: No

Duties/Responsibilities:

Administer, deploy, monitor and maintain EquipmentShare’s VOIP telephony systems nationwide Work effectively with 3rd party vendors and contractors to deploy/troubleshoot new and existing systems Provide excellent customer service to our staff/internal teams to efficiently solve problems Provide tier 2 technical support as issues arise with the ability to be on call/work after-hours when necessary and/or as requested Manage life cycle of hardware deployments, unified communication applications, migrations, etc. for all locations Professional and detailed documentation of all existing and new environments Help maintain data and voice networks by troubleshooting, repairing, and performing preventive maintenance Responsible for assisting, coordinating and performing EquipmentShare’s telecommunications work which includes add’s, moves, and changes Identify end user needs/requirements and mobilize existing and new technology Travel to company locations within current and future markets as needed Stay up to date with industry best practices and certifications Assist IT Management in selecting and implementing new Telecom technology as needed, including Cloud based Contact Center and VoIP systems throughout the company Identify and recommend improvements to enhance the technical capabilities of telecommunication systems and reduce operating costs Coordinate with key internal staff and vendors to ensure IT Infrastructure activities for new locations (including stores, warehouses, and office locations) are completed in a timely and accurate manner Perform other duties as assigned

Required Skills/Abilities:

Demonstrated ability to successfully take ownership and drive multiple concurrent objectives or activities, and effectively make decisions to prioritize tasks and allocate time given evolving business priorities Deep knowledge of computer hardware and networking infrastructure Demonstrated ability and desire to learn Corporate, Division, and Facility-specific applications, technology, and terminology Ability to work in a multi-office environment and willingness to travel to other offices nationwide as required. Travel time could be 10%-20% of the time and overnight may be required. Exceptional critical thinking and problem-solving ability Customer-focused, and models exemplary customer service Demonstrated communication and interpersonal skills with the ability to work independently, or with a team, and exercise sound judgment

Education and Experience:

Associate’s degree in Networking Technology, Information Systems, Computer Science or a related field, OR comparable level of professional experience Cisco CCNA or CompTIA Network+ certification At least 3+ years experience in Networking and/or Telecommunications field Experience in Enterprise Telecommunications Infrastructure including VoIP systems, Cloud-based technologies, PBX phone switching, Call Center Management, IVR systems, Call Routing, Dial Plans, and reporting software Why We’re a Better Place to Work

Competitive salary.

Medical, Dental and Vision coverage for full-time employees.

401(k) and company match.

Generous paid time off (PTO) plus company paid holidays.

Stocked breakroom and full kitchen, chef prepared meals daily (breakfast and lunch).

State of the art onsite gym (Corporate HQ) with instructor led-courses/Gym stipend for remote employees.

Seasonal and year round wellness challenges.

Company sponsored events (annual family gatherings, happy hours and more).

Volunteering and local charity initiatives that help you nurture and grow the communities you call home. Employees receive 16 hours of paid volunteer time per year. 

Opportunities for career and professional development with conferences, events, seminars and continued education. 

About You 

Our mission to change an entire industry is not easily achieved, so we only hire people who are inspired by the goal and up for the challenge. In turn, our employees have every opportunity to grow with us, achieve personal and professional success and enjoy making a tangible difference in an industry that’s long been resistant to change. 

EquipmentShare is committed to a diverse and inclusive workplace. EquipmentShare is an equal opportunity
employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation,
protected veteran status, disability, age, or other legally protected status.