Company Description

Since opening our first self-storage facility in 1972, Public Storage has grown to become the largest owner and operator of self-storage facilities in the world. With millions of customers, thousands of locations across the U.S. and Europe, and more than 170 million net rentable square feet of real estate, we're also one of the largest landlords.

We've been recognized as A Great Place to Work by the Great Place to Work Institute. And, our employees have also voted us as having Best Career Growth, ranked us in the Top 5% for Work Culture, and in the Top 10% for Diversity and Inclusion.

We're a member of the S&P 500 and FT Global 500. Our common and preferred stocks trade on the New York Stock Exchange.

Job Description

This position will assist in the design, development, installation, maintenance and administration of enterprise-wide Telecommunications. Leveraging knowledge of telecommunications systems to help support, install, monitor and maintain our telecommunications infrastructure.

We expect this role to actively participate in design of voice and data communication systems, supervise installation of these systems, and provide maintenance and service to internal clients after installation. Define and document user requirements, design/recommend network solutions, and coordinate their implementation. And, the incumbent will perform activities to complete service requests and resolve problems as directed, including hardware and software installations and user support requests.

Core responsibilities duties include: 

Our technicians work in a complex environment supporting a variety of service including Contact Center, Call Flows, IVR’s, Field and Corporate office phone systems, Fire Alarms and Elevator voice servicesPlans and supports the infrastructure used for all types of telecommunications in operations for contact center, office service, and property/field service [(including the layer 1 fiber and copper data network cabling infrastructure, operational voice (both wired and wireless systems)], elevator, alarm systems, IOT devices and/or other applications involved in real-time communications Install, terminate, test, troubleshoot, and document test results for fiber, network, audio, video, and RF cabling Perform and support continuity checks, locate and correct wiring errors using measuring instruments Investigate, diagnose, correct, and document instrumentation or system malfunctions Perform complex technical assignments involving communications systems, instrumentation and data acquisition/processing systems Collaborate with team members to troubleshoot failures and issues derived from test data Perform regular maintenance tasks such as software updates, hardware repairs, and system backups to ensure that telecommunications systems operate reliably and efficiently Identify and resolve technical issues with telecommunications systems and equipment to ensure that they are functioning properly. Create and maintain documentation related to telecommunications systems and equipment including configurations, procedures, and troubleshooting guides Collaborate with other IT teams and business stakeholders to ensure that telecommunications systems meet business requirements and align with overall IT strategy 

Qualifications2+ years’ experience of specialized training in electronic technology or closely related field or one year installing, testing, troubleshooting, and repairing fiber optics, copper cabling (RF, Ethernet), network and telephony installation, and BPX/ audio/video systems

Proven experience working as telecommunications technician; Functional and Technical skills 

Sound foundation of knowledge of telecommunications systems 

The ability to interpret technical manuals and schematic designs 

Strong problem-solving and analytical skills to identify and resolve technical issues 

Excellent communication skills to collaborate with other IT teams and business stakeholders 

Customer-service focus; Exceptional communications and customer service skills 

Adaptability and the ability to master new technologies quickly 

Strong problem-solving and analytical skills to identify and resolve technical issues 

Excellent communication skills to collaborate with other IT teams and business stakeholders 

Physical effort includes standing, lifting and carrying moderately heavy materials or equipment up to 25 lbs. 

Additional Information

Workplace

One of our values pillars is to work as OneTeam and we believe that there is no replacement for in-person collaboration but understand the value of some flexibility. Public Storage teammates are expected to work in the office five days each week with the option to take up to three flexible remote days per month.Our office is based in Plano, east of I75 near E. Park Blvd, just North of Historic Downtown Plano.

Public Storage is an equal opportunity employer and embraces diversity. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified candidates are encouraged to apply.