**Job Description:** The Telecommunications Analyst - Senior is responsible for the telecommunications network operations in developing analytics to align telecommunications needs with business objectives. This position coordinates strategies and ensures the integrity of in-house voice and video equipment and its associated network and carrier services. This includes analyzing and providing input to management and Telecommunications Engineers regarding optimizing all telephone systems and services, voicemail and PBX communication systems, and video conferencing environments, both internally and those integrated with Internet-based services. Senior-level professional experience in all aspects of telecommunications and technology. Incumbent's ability encompasses full knowledge required within the communications specialty area. Typically designs and develops approaches that are implemented by others. Functions independently with minimal oversight and direction. May instruct and guide lower level technical professionals. Job Essentials 1. Conducts testing and development disaster recovery plans to detect faults, minimize malfunctions, and backup systems. 2. Generates telecommunications usage and inventory reports. 3. Monitors and identifies capacity and performance issues for telecommunications traffic to ensure continued, uninterrupted operation of telecommunications systems. 4. Remains current on new products, services, protocols, and standards in support of telecom systems development and equipment procurement. 5. Reviews and approves of monthly invoices and services. 6. Develops long-term strategies and capacity planning for meeting future telecommunications network needs. 7. Integrates telecom infrastructure systems with enterprise LANs, WANs, wireless LANs, and Internet-based services and protocols. 8. Modifies and/or rearranges telecommunications systems to accommodate additional services or changes. 9. Maintains and manages strong vendor relationships to coordinate the delivery of telecom products and services. 10. Analyzes and troubleshoots complex and recurring Telecom related issues and provides resolution and process improvements 11. May assist in the development of project plans for telecommunication systems for corporate office and branch locations. 12. Ensures that assets are responsibly maintained, inventoried and/or disposed of properly for corporate and branch locations as assigned. 13. Participates in the budgetary process and contract review. 14. Participates in crafting solutions to highly technical complex problems and consult for other projects. Minimum Qualifications Bachelor's degree in a computer science or telecommunications related field. Degree must be obtained through an accredited institution. Education is verified. - or - Four years technical experience. - and - Six years of telecommunications experience, or any combination of equivalent education and experience. - and - Working technical knowledge of PBX, voice mail, interactive voice services, call management systems, and telecommunications accounting systems. - and - Working technical knowledge of current telecommunications practices, protocols, and principles. - and - Strong hands-on knowledge of the installation, implementation, and maintenance of telecommunications equipment, video teleconferencing equipment, and voice / data equipment. - and - Hands-on experience designing, installing, and troubleshooting cabling and wiring systems. - and - Working technical knowledge of current network protocols, operating systems and standards, including H323, H248 & SIP. - and - Ability to operate tools, components, peripherals, and testing accessories. - and - Ability to effectively prioritize and execute tasks in a high-pressure environment. - and - Adept at reading and interpreting technical documentation and procedure manuals. - and - Demonstrate proficiency in word processing, spreadsheets, and presentation software Working knowledge of Windows, Linux, and Solaris servers along with open source software. Preferred Qualifications Strong interpersonal skills, oral communication skills, and proven analytical and problem-solving abilities. - and - Ability to conduct research into telecommunications issues and products. - and - Highly self motivated and directed. - and - Strong customer service orientation. - and - Experience working in a team-oriented, collaborative environment. - and - Experience working with telecommunications systems, carriers and vendors. **Physical Requirements:** Interact with others requiring the employee to verbally communicate as well as hear and understand spoken information, and identify volume, tone, and quality of telecom signals. - and - Support the weight of IT equipment while transporting it. Push or pull portable equipment, including heavy items. - and - Ascend and descend stairs or ladders to service IT equipment needs. - and - Move around on hands and knees. Lower body by bending at the hips and the knees or to place body weight on one or both knees - and - Raise or lower an object from one level to another. - and - Operate IT equipment, tools, and computers requiring the ability to move fingers and hands. - and - See and read computer monitors and documents. - and - Transport oneself from place to place. **Location:** Lake Park Building **Work City:** West Valley City **Work State:** Utah **Scheduled Weekly Hours:** 40 The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $39.18 - $61.67 We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Learn more about our comprehensive benefits packages for our Idaho, Nevada, and Utah based caregivers (https://intermountainhealthcare.org/careers/working-for-intermountain/employee-benefits/) , and for our Colorado and Montana based caregivers (http://www.sclhealthbenefits.org) . Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. All positions subject to close without notice.