Position Description:

We’re growing rapidly and are looking for a Telecommunications Business Analyst to help with product support (call centers, fiber sellers, etc.).
We’re a close-knit team that has access to global resources. You’ll have the opportunity to explore a wide range of industries, technologies, and geographies, all while enjoying the personal touch that our local operating approach offers.
Growth at CGI is driven by your goals, so if you’re looking for an inclusive place where you’re empowered to chart your own path, then we’d love to meet you.
This position can be located remotely anywhere in the U.S.
CGI anticipates accepting applications for this position through February 17, 2025.

Your future duties and responsibilities:

1) Supporting centers and Fiber Sellers on chat rooms to support order fallout, order
issues and overall account questions (ex get updates on ABF order delays and SRN
tickets)
2) Defect tracking and submission for systemsŃ) Support BBCoE order issues and MM teams

Required qualifications to be successful in this role:

• Telecommunications Experience
• IP Broad Band or similar product experience

“CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $78,400 - $154,300.”



Benefits
CGI’s benefits are offered to eligible professionals on their first day of employment to include:
•Competitive compensation including profit participation program
•Comprehensive medical, dental, and vision benefits
•Basic life and accidental death & dismemberment insurance
•Matching contributions through 401(k) plan, and CGI share purchase plan
•Flexibility and paid accrued vacation leave, ranging from 10 to 20 days per year, based on job level, years of relevant prior experience, and years of service