#LI-Hybrid
What You’ll be Doing
Reporting to the Senior Manager of IT Voice Engineering & Infrastructure, this key engineering position is responsible for the engineering, design, deployment, management, and support for the TTEC Engage SIP and Carrier infrastructure.
As a member of the SIP Engineering Team, this individual will directly engineer, deploy, manage, and support Ribbon (f.k.a. Sonus) applications and carrier (TDM/SIP) infrastructure.
General Responsibilities
Validate builds for cost savings and drive circuit/carrier optimization projects to meet cost objectivesNew Client LaunchCarrier to Carrier customer migrationsTechnical leader for incidents, diagnosis and determining the most effective way of resolving outages, supporting L2 associates, cross functional teams, and vendorsLead/Participate in testing new tools and developing operational requirements for monitoringCoordinate testing of installed solution with customer applicationsPerform vendor interaction, service reviews and maintenanceForward thinking in audit and compliance efforts including risk reviewKeep up to date documentation of procedures.Review projects documentation from project delivery teamsDrive automation initiatives for the system maintenance activitiesParticipate in an On-Call Rotation and be ready to support the service during non-business hours5+ years Core Knowledge, Responsibilities & Professional Competencies in:
Ribbon (f.k.a. Sonus) products5200/5400 Session Border ControllersPolicy and Translation Services (PSX)Embedded Management Applications (EMA)NetScore or Ribbon ProtectSIP/TDM Carrier Infrastructure: SIP, T1, E1, DS3, ONSProtocols: SIP, H.323, QoS, DHCP, SNMP, SS7, ISUP, ISDN/PRI, Routing (OSPF, BGP, EIGRP)Codecs – G.729, G.711, OPUSTools/Monitoring: Wireshark, NetScore, NetScout, VMWare (VMware ESXi, vSphere, vCenter)Knowledge Requirement Desirables:
Cloud: Azure, AWSCounterPath: BRIA, Stretto, LicensingBroadSoft: BroadworksCisco: core/edge routing/switching applications/hardware and/or SIP/TDM GatewaysACME: Session Border Controller and Translation ServicesCall Control: Call Manager, Call Manager Express, Avaya Communication Manager, Avaya Session ManagerVisit www.mybenefits.ttec.com for more information.
About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
#LI-Hybrid
Location/Division Hyderabad, Telangana, India Job Requisition 03RLR Apply now Save jobSaved job Share this job LinkedIn Facebook X Related Jobs Senior Database Engineer Hyderabad,India Principal Network Engineer Hyderabad,India Oracle Techno Functional Consultant Hyderabad,India