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Schedule Weekly Hours:

28

Join our team as a Telecommunications Service Assistant and contribute to providing exceptional service to our patients, families, and staff!

What You'll Do:

As a Telecommunications Service Assistant, you will be responsible for handling external and internal phone calls for GHS departments/staff on the Onalaska or La Crosse main campuses, while maintaining an empathetic, calm, and professional manner. Our software application tools provide the screening questions and appropriate call flows required to determine the best outcome for the caller and support our various directives. Pager and on-call schedule administration/activation, emergent events, documentation, and clerical duties are included in many of our call flows.

What's Available: 0.7 FTE: 56 hours bi-weekly

Schedule:

Week 1: Monday-Friday 8:00am-1:00pm

Week 2: Monday-Wednesday 8:00am-1:00pm and Friday and Saturday 3:00pm-11:00pm​​

Location:

Onsite at our Onalaska, WI - Support Services Building

Starting pay of $17.00/hour and up, based on your years of experience, with applicable shift differentials

What You'll Need: 

High School Diploma or equivalency

Strong customer service skills

Excellent problem-solving abilities and attention to detail

Proficient in using computer systems and software applications

Strong communication skills, both verbal and written

Ability to multitask and prioritize tasks in a fast-paced environment

In addition to this meaningful and important work, we offer a competitive benefits package:

Benefits: In addition to medical and dental, we have pet insurance and a substantial contribution to retirement

Work/life balance: 24/7 Employee Assistance Program for employees and their families, generous PTO and paid holidays

Health/Wellness: GunderZen Relaxation Room including massage chairs, corporate gym and yoga, local gym discounts

Professional Development: Tuition Invest Program totaling up to $2k per year, access to a catalogue of hundreds of internal courses, corporate incubator, Career Development Center

DEI: 12 months of Celebration to include monthly educational events

Job Description:

Answers incoming calls and performs triage of inquiries.

In ITDS, we are committed to a culture of service to all that is built on the foundational values of respect, transparency, and trust. The culture of service includes providing excellent customer service to the end-users by adhering to these principles:

In every interaction, display active listening and communicate in a clear, respectful, and timely manner across a variety of channels (in-person, phone, email, live chat, etc.).Maintain an empathetic, calm and professional attitude toward colleagues and end users.Collaborate within and across teams and departments to resolve issues quickly and efficiently.

Major Responsibilities:

1.Responds to telephone and/or Internet inquiries from customers seeking information and/or resources following a set standard.

2.Collects relevant caller data to assist with measurement, tracking and reporting activities.

3.Track inquires, questions and answers and provide resolution.

4.May perform clerical or administrative duties.

Education:

REQUIRED

High School or equivalency

Work Experience:

REQUIRED

One year experience

License and Certifications:

N/A

Age Specific Population Served:

Nonage Specific (N/A)

OSHA Category:

Category III - No employees in this job title have a reasonably anticipated risk of occupational exposure to blood and/or other potentially infectious materials.

Environmental Conditions:

Not substantially exposed to adverse environmental conditions (as in typical office or administrative work).

Physical Requirements/Demands Of The Position:

Sitting Continually (67-100% or 8 hours)

Static Standing Continually (67-100% or 8 hours)

Reaching - Shoulder Level Continually (67-100% or 8 hours)

If you need assistance with any portion of the application or have questions about the position, please contact HR-Recruitment@gundersenhealth.org or call 608-775-0267

Equal Opportunity Employer