Position Summary:

The Telehealth Coordinator (TC) position is part of the leadership team of WestCare Tennessee. This position is responsible for facilitating high quality clinical services and enhancing engagement via telehealth to ensure a positive client/participant experience. Organizational skills, flexibility, excellent customer service skills, and the ability to navigate through multiple technology platforms are key components of the position. The TC will also collaborate functions with the Chief Information Officer on various Information Technology teams to support, train, and champion telehealth across the WestCare Tennessee, INC.

Essential Job Functions:

Embraces and embodies the mission, vision, guiding principles, clinical vision and goals of WestCare Foundation. Serves as the primary contact for telehealth services to clients and participants. Develop and execute a robust telehealth program for WestCare Tennessee. Develop and execute standard operation procedures (SOP) for WestCare Tennessee telehealth services. Supervise, manage and facilitate the use of telehealth technology with staff to provide healthcare services remotely. Provide technical support to staff to ensure that the telehealth equipment and software are functioning correctly and provide technical assistance to staff and or clients/participants. Schedules, Coordinate and organize telehealth monthly meetings with staff. Conduct staff telehealth trainings/orientations monthly and/or quarterly. Develop in service training programs on a scheduled basis with staff, as well as implement continuous professional improvements for staff. Responsible for developing educational material for clients and participants on how to use telehealth technology services at WestCare Tennessee. Responsible for implementing the ongoing management of telehealth technologies for the organization in conjunction with WestCare standards, protocols, guidelines, policies and procedures. Responsible for integration with existing systems. Use videoconferencing, electronic health records (EHR), and other software to coordinate and connect staff, resources, clients/participants, and providers in the manner effective to delivery of services, client/participant care, and education. Implement solutions to any telehealth challenges and/or barriers that may arise with clients, participants, and staff. Implement privacy and security protocols to maintain confidentiality and security of client/participant information in a digital environment by being vigilant constantly. Assists in certain operational aspects of providing telehealth services including billing, data quality reviews, and EHR implementations. Perform routine quality assurance checks to monitor the quality of telehealth services and implement improvements as needed. Keeps staff and the Regional Administrator informed by communicating telehealth rules, regulations, policies, and procedures. Function as the liaison between clients and or participants, healthcare providers, and IT departments to ensure smooth telehealth operations. Train and educate healthcare providers on how to use telehealth systems effectively. Completes mandatory documentation within timelines established by applicable regulations. Submit completed eLearnings, trainings and professional development trainings as assigned. Attend necessary monthly integrated staff meetings in coordinating the care and services. Submit weekly reports on development to the TN Regional Administrator. Perform additional tasks that support a productive office workflow as deemed necessary by the TN Regional Administrator.