Fred Hutchinson Cancer Center is an independent, nonprofit organization providing adult cancer treatment and groundbreaking research focused on cancer and infectious diseases. Based in Seattle, Fred Hutch is the only National Cancer Institute-designated cancer center in Washington.
With a track record of global leadership in bone marrow transplantation, HIV/AIDS prevention, immunotherapy and COVID-19 vaccines, Fred Hutch has earned a reputation as one of the world’s leading cancer, infectious disease and biomedical research centers. Fred Hutch operates eight clinical care sites that provide medical oncology, infusion, radiation, proton therapy and related services, and network affiliations with hospitals in five states. Together, our fully integrated research and clinical care teams seek to discover new cures to the world’s deadliest diseases and make life beyond cancer a reality.
At Fred Hutch we value collaboration, compassion, determination, excellence, innovation, integrity and respect. These values are grounded in and expressed through the principles of diversity, equity and inclusion. Our mission is directly tied to the humanity, dignity and inherent value of each employee, patient, community member and supporter. Our commitment to learning across our differences and similarities make us stronger. We seek employees who bring different and innovative ways of seeing the world and solving problems. Fred Hutch is in pursuit of becoming an anti-racist organization. We are committed to ensuring that all candidates hired share our commitment to diversity, anti-racism and inclusion.
The Telehealth Specialist, under the direction of the Telehealth Program Manager, collaborating closely with operations, strategy, and technical partners to support all areas of Fred Hutchinson Cancer Center's telehealth program. This individual will provide direct support to patients and providers to ensure successful telehealth care delivery. This individual will also be responsible for development and execution of tasks related to program quality auditing and tracking, continuous performance improvement, and other areas of the telehealth program.
Responsibilities Gather, create, edit, and disseminate telehealth information (including telemedicine, remote patient monitoring and other domains of telehealth) and provide resources to stakeholders at all levels (guidance documents, announcements, website and SharePoint)Gather and analyze data from Tableau, Epic and other sources to support strategic decision-making and program evaluationSupport telehealth program workgroups and committees including complex meeting scheduling, preparation of meeting materials, setup, and documentation of meeting minutes.Plan, coordinate, and execute Telehealth projects with minimal oversight. Examples include:Patient and provider workflows, troubleshooting, and supportData analysis and reportingCollaborating with technical or application SMEs to deliver hardware or refine a software processServe as a point of contact representing the telehealth program to other departments (Clinical Operations, IT, MSO, Service Line Management), individuals and outside organizations (UWM, etc.)Serve as a point of contact for questions regarding out of state telehealth practice for clinical staff, track out of state provider licensure, and guide the administrative process for approved providers to obtain professional licensure outside of WATrack and facilitate all new provider onboarding for telemedicine practiceOther duties, as assigned Qualifications
Required:
High School Diploma2 years of experience in an administrative role as requiredOutstanding oral and written communication skillsStrong customer service skills and experience interacting with stakeholders at all levelsAbility to solve complex problems with a collaborative approachAbility to take initiative and use sound judgment in carrying out responsibilitiesExperience in a fast paced, complex healthcare environmentAdvanced skills in the use of the MS Office suite including Outlook, PowerPoint, Excel, and SharePointPreferred:
Bachelor's Degree in health administration, business or related fieldPreferred experience in the field of healthcare, nonprofit or academic environment is a plusKnowledge and experience in process improvement efforts and project managementEMR experience (Epic, ORCA), a plus
A statement describing your commitment and contributions toward greater diversity, equity, inclusion, and antiracism in your career or that will be made through your work at Fred Hutch is requested of all finalists.
The hourly pay range for this position is from $31.21 to $46.80 and pay offered will be based on experience and qualifications.
Fred Hutchinson Cancer Center offers employees a comprehensive benefits package designed to enhance health, well-being, and financial security. Benefits include medical/vision, dental, flexible spending accounts, life, disability, retirement, family life support, employee assistance program, onsite health clinic, tuition reimbursement, paid vacation (12-22 days per year), paid sick leave (12-25 days per year), paid holidays (13 days per year), paid parental leave (up to 4 weeks), and partially paid sabbatical leave (up to 6 months).
Our Commitment to Diversity We are proud to be an Equal Employment Opportunity (EEO) and Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) Employer. We are committed to cultivating a workplace in which diverse perspectives and experiences are welcomed and respected. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability (physical or mental), marital or veteran status, genetic information, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. We are an Affirmative Action employer. We encourage individuals with diverse backgrounds to apply and desire priority referrals of protected veterans. If due to a disability you need assistance/and or a reasonable accommodation during the application or recruiting process, please send a request to Human Resources at hrops@fredhutch.org or by calling 206-667-4700. Not ready to apply? Connect with us for general consideration.