Obtain client information by: Answering telephone calls. Interviewing clients. Verifying information. Sell additional services by: Recognizing opportunities to up-sell accounts. Explaining new features. Accomplish information systems and organization mission by completing related results as needed. Obtain possible customer leads. Manage large amounts of inbound and outbound calls in a timely manner. Maintain customer/potential customer data bases. Route calls to appropriate resource. Deliver prepared sales scripts to persuade potential customers to purchase a product or service or make a donation.