Our client is a software and consulting company with long-standing client relationships and an emerging products division. Their primary expertise is in application development, data visualization, Information Technology (IT), and Their clients include large financial firms, utilities and Federal customers.

They are currently seeking a Mid-Sr level Telemedia AV Engineer to work on a team of engineer who support Audio Visual, Video Conferencing and Unified Communication collaboration systems. 

This position will be onsite 4 days a week in newport beach. Candidates MUST BE ABLE TO WORK ON DIRECT W2 AND NOT C2C. 

RESPONSIBILITIES: Working hours and change management must be done at various times and will include nights and weekends. Perform daily quality assurance activities to ensure uptime and standardization. Demonstrate superior ability to manage and navigate complex escalations Responsible for overseeing Telemedia video projects Create and maintain all project documents, including drawings, specifications, scope of work, and maintenance schedules Maintain a thorough understanding of associated products within Telemedia including but not limited to; Zoom Cloud, Microsoft Teams, Cisco Webex, Cisco video conference software/hardware, basic firewall, streaming applications, Crestron, Biamp Facilitate occasional trainings to team members and/or end users as necessary Create and manage project plans, schedule, and roadmap for calendar year Function as an SME for internal and external communication and documentation for associated products within Telemedia Coordinate activities with local facilities, carriers, and support vendors as required. Communicate effectively advocating all needs and requirements to meet project goals. Proactively manage change control requests and the change order process Regularly inspect video conference rooms for quality of environment as preventative measures. Ensure all A/V components within office meet Telemedia standards and expectations Meet all targets and SLAs as it pertains to incidents identified in ServiceNow and Projects tracked within Jira Troubleshoot and support A/V network environment which may include modifying Cisco Routers/Switches (layer 2 & 3), loading configurations, and coordinating with Telco/3rd party providers Navigate complex problems to resolution by utilizing various resources such as vendors; manufacturers; internal technicians and documentation. Ensure inbound service requests and critical alerts are handled in a timely manner Maintain a high level of customer professionalism in all mediums of communication (in person, video, telephony and email) Assist in ensuring that service tickets and calls are adequately logged and are updated and relevant Assist in ensuring that vendors meet obligations on time and with consistency Develop and foster relationships interdepartmentally and externally Process customer repair requests by coordinating with vendors and manufacturers. (RMA’s) Using various management portals move, add, and change, user phone configurations, voice mail, and other basic programming. QUALIFICATIONS: Excellent academic achievement and experience equivalent to a four-year college degree in Computer Science, Electronics or a Cisco Collaboration related field. Strong working knowledge of A/V, Video Conferencing, Networking, and Unified Collaboration System Technologies Requires analytical and technical skill to troubleshoot equipment, diagnose, and resolve issues. Possess the mentality to provide “white-glove” level service by telephone, email, and in person. Basic understanding of VMWare and virtualization technology Experience with Cisco Unified Communications Manager 11.x or above Basic understanding in layer 2 and 3 Cisco route/switch technologies Proficiency in common office productivity software such as Microsoft Office, Lucid Charts, and Service Now THE OFFER: 50-60/hr W2 Pay Rate W2 employee benefits Optional 401k Medical, dental, vision MOTION RECRUITMEN PARTNERS

You will receive the following benefits:

Medical Insurance - Four medical plans to choose from for you and your family Dental & Orthodontia Benefits Vision Benefits Health Savings Account (HSA) Health and Dependent Care Flexible Spending Accounts Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance Hospital Indemnity Insurance 401(k) including match with pre and post-tax options Paid Sick Time Leave Legal and Identity Protection Plans Pre-tax Commuter Benefit 529 College Saver Plan

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer, including Veterans/Disability/Women. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.