Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via MyApps.Microsoft.com, then access Find Jobs from the Workday search bar to view and apply for open positions. Students at University of Arkansas System two-year institutions will also view open positions and apply within Workday by searching for “Find Jobs for Students”.

All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated).
If you close the browser or exit your application prior to submitting, the application process will be saved as a draft. You will be able to access and complete the application through “My Draft Applications” located on your Candidate Home page.
 

Closing Date:

01/19/2025
Type of Position:Professional Staff - Project/Program Administration
Job Type:Regular
Work Shift:Night Shift (United States of America)

Sponsorship Available:

No
Institution Name: University of Arkansas for Medical Sciences

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.
 

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

Health: Medical, Dental and Vision plans available for qualifying staff and familyHoliday, Vacation and Sick LeaveEducation discount for staff and dependents (undergraduate only)Retirement: Up to 10% matched contribution from UAMSBasic Life Insurance up to $50,000Career Training and Educational OpportunitiesMerchant DiscountsConcierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.  To apply for the position, please click the Apply link/button.

The University of Arkansas is an equal opportunity, affirmative action institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of age, race, color, national origin, disability, religion, marital or parental status, protected veteran status, military service, genetic information, or sex (including pregnancy, sexual orientation, and gender identity). Federal law prohibits the University from discriminating on these bases. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

At UAMS we value Diversity, Equity and Inclusion.
 

For general application assistance or if you have questions about a job posting, please contact Human Resources at askrecruitment@uams.edu.

Department:COM | IDHI Video Support

Department's Website:

Summary of Job Duties:The Telemedicine Support Associate, involves supporting and monitoring the UAMS video conferencing network, ensuring seamless connectivity of conferencing devices via Cisco TelePresence Management Suite (TMS) and other tools. Responsibilities include troubleshooting video and telemedicine equipment using basic networking, PC, and audiovisual skills, both hands-on and remotely, in an environment with Cisco and Polycom systems.


The position operates Monday through Friday with 8-hour shifts between 6:30 AM and 5:00 PM and requires participation in a 24/7 on-call rotation, taking responsibility for one week at a time.
Qualifications:High School Diploma PLUS four (4) years of IT experience, including three (3) years in video conferencing, telemedicine, or technical support center services.

Preferred Qualifications:

Bachelor's Degree in Information Technology or related field PLUS three (3) years supporting video conferencing equipment (e.g., Polycom, Cisco, RadVision) or network engineering equipment (e.g., Brocade, Cisco, HP, Juniper), telemedicine, or technical support center services.Certifications: Cisco CCNP Collaboration, Brocade BCNE, CTS-I, CTS-D, CTS, Polycom University Certification, or other vendor training courses.

Additional Information:

Responsibilities:

Provide technical support for video and telemedicine equipment, including computers, cameras, stethoscopes, and microphones.Monitor and maintain the statewide telemedicine network, ensuring equipment and network performance, and resolve or escalate issues to UAMS, eLink, or vendors.Support scheduled and ad-hoc conferences and assist UAMS and Arkansas eLink partners with telemedicine and video conferencing needs.Collaboration and ProfessionalismExhibit professional behavior and foster a collaborative approach with team members, end users, leadership, and vendors.Stay updated on industry trends and maintain relevant certifications to improve competency and support organizational goals.Edit and repost conference/event recordings with accurate start/end times and appropriate naming conventions.Provide Tier I and II support for telemedicine and network equipment, including PACS access and troubleshooting for physicians and staff.Assist with workstations and peripherals on-site and remotely.Other Duties and Professional PerformanceParticipate in quality improvement initiatives, ensure timely handoffs of information, and contribute to the success of team IT deliverables.Maintain punctuality, attention to detail, and proactive responses to organizational needs.

Salary Information:

Commensurate with education and experience

Required Documents to Apply:

List of three Professional References (name, email, business title), Resume

Optional Documents:

Cover Letter/Letter of Application, Curriculum Vitae, Letters of Recommendation, License or Certificate (see special instructions for submission instructions), List of five Professional References (name, email, business title), Proof of Veteran Status, Unofficial/Official Transcript(s)
Special Instructions to Applicants:

Recruitment Contact Information:

Please contact askrecruitment@uams.edu for any recruiting related questions.

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS  

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements:

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity.  The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law. 

Constant Physical Activity:N/A
Frequent Physical Activity:N/A
Occasional Physical Activity:N/A
Benefits Eligible:Yes