Chicago, IL, 60684, USA
8 days ago
Telephone Operator
CTG is seeking remote Telephone Operators to support our provider client located in the Midwest. **Location** (remote) **Pay:** $19.50/hr **Hours** : 7pm-3am M-F EST must have willingness to work both weekend days if needed (If working a weekend night is needed, then a day off throughout the week would be given if requested OR overtime pay would be given **JOB RESPONSIBILITIES:** + Use of Amazon Connect phone technology to answer incoming calls and transfer when needed + Listen to and understand what the caller is requesting and transfer the caller to the most appropriate person or department that can handle the caller's issue + Answer inquiries/requests from incoming calls + Upon request, page additional support and coordinate meetings between two parties + Coverage is needed 24x7. Some shift coverage for other shifts outside of normal shift times may be required on a rotating basis. **REQUIRED SKILLS:** + Must have excellent communication skills + Understanding of the call transfer process + Familiarity of telephony systems preferred (Avaya, Cisco, Amazon Connect) + Previous fast-paced call center or operator experience preferred + High school diploma or GED required. + Self-starter with demonstrate d teamwork & communication skills and can greet callers politely and with respect + Experience looking up patients and providers in Epic preferred + Have a general understanding of the different departments in a hospital and the purpose of each department to assist with getting callers to the correct location **About CTG** CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit www.ctg.com . Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work Certified™ company across many of our global operations. CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws. CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.
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