UPMC Horizon- Greenville is seeking a Flex Full-Time Telephone Operator to support our facility! We are seeking a candidate with exceptional customer service experience, prior experience directing calls, and knowledge of medical terminology is a plus!

The schedule for this approximately 28 to 40-hour per week position will be all shifts to include midnights so candidates must be willing to work any and all shifts. Weekends and holidays will be required on a rotating schedule with no on-call or travel.

Purpose:
Under direct supervision, serves as the main point of contact with the public and with all hospital departments in routine as well as emergency situations.

Responsibilities:

May train new operators. May be required to do system data entry on request. Provide service to multiple answering service clients utilizing individualized protocols. Process appropriate emergency code or STAT page. Initiate voice pages when required. Provide Physician on call information to requesting individuals. Use required phrasing at all times when answering telephone calls. Provide dialing instructions to patients when requested. Answer multiple lines while maintaining good customer service. Determine callers’ requirements (extension desired, information requested, etc.) and transfer call. Provide status report on any page in progress to the individual requesting the page.