Telephone Operator

Department: Rooms Division, Front Office & Guest Services

Employment Type: Permanent - Full Time

Location: Lebanon - Beirut

DescriptionThe Telephone Operator is responsible for answering all incoming calls originating from within and outside the hotel in a friendly and caring manner according to the Kempinski and LQA standards.  \n

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Key ResponsibilitiesThe job of Telephone Operator is executed satisfactorily when:\nLQA (Leading Quality Assurance) audit results are 85% and above.\nCSS (Customer Satisfaction Survey) results are rated on an average with “5” and above.\nTelephone system is always well maintained.\nTelephone lists are up to date.\n

Skills, Knowledge and Expertise\nEducation: Hospitality Management Bachelor Degree or equivalent in any related field such as Administration or Tourism Management

\n\nExperience: Minimum of one year experience in a customer service oriented position.

\n\nLanguage:  Local language – excellent oral and written skills (as applicable)                    English – good oral and written skills

\n\nCompetencies:   Listening and oral skills
                               Listen attentively and speak clearly \n                               Writing skills  \n\n
To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:\nPeople Oriented\nPassionate for European luxury\nEntrepreneurial\nSelf-confident\nPersuasive\nEthical\nQuality oriented\nWell-presented\n